SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2991 verified reviews.
Ernestine Godber
Friday, 12 March 2021

My purchase was to small.

Rebecca , Sockshop 17 March 2021 13:54
Hello, Thank you for leaving your feedback. I am sorry that this item did not fit. We try to make all information as accurate as possible i.e providing a size guide to avoid this from happening. Apologies, SOCKSHOP
Mary West
Friday, 05 February 2021

Be more specific on description

Rebecca , Sockshop 17 February 2021 16:30
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Trusted Customer
Sunday, 07 February 2021

Socks size 7-11 don't fit size 9 feet they just flop about. The bamboo fabric is very delicate and catches on furniture so 2 pairs now have holes and 2 pairs have pulled threads already. Won't be buying again.

Rebecca , Sockshop 17 February 2021 16:29
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Mary Lambert
Monday, 15 February 2021

After wearing a pair for a day and a half I got a hole in the toe of one of them. My toe nails are cut and not sharp. I was disappointed and am now wearing a second pair. I will let you know if I have the same problem. The socks are not as thick as I expected.

Rebecca , Sockshop 17 February 2021 16:15
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Hayley Laiker
Wednesday, 06 January 2021

Badly sized knickers. I've bought a size 14 for years and my recent order was a disappointment as they were too big and looked like a size 16.

Rebecca , Sockshop 21 January 2021 16:50
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team.Kind regards, SOCKSHOP
Trusted Customer
Thursday, 07 January 2021

Week gone by still not got socks

Rebecca , Sockshop 21 January 2021 16:46
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Friday, 08 January 2021

I’d not received my order yet.....

Rebecca , Sockshop 21 January 2021 16:43
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 10 January 2021

I still haven't received my order and you are asking for a review??

Rebecca , Sockshop 21 January 2021 16:38
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Monday, 18 January 2021

The wrong colour socks were delivered

Marion Scott
Tuesday, 19 January 2021

If an item is faulty, so has to be returned, you should refund the postage!

Rebecca , Sockshop 21 January 2021 16:13
Hello, Thank you for leaving your feedback. I am very sorry that your item was faulty, please accept my apologies for this. Postage / Returning the item is free which can be found on our returns page below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns I can see that this item has now been returned and a refund issued. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 03 January 2021

Still not received my 9rder

Ben Williams
Sunday, 03 January 2021

The products arrived in time and in neat packaging. However after day 1 wearing a pair of the boxers i noticed a hole on the inner leg. Considering these are worth at least £10 per pair this is pretty irritating. I cant find a way to complain or get something sorted so decided this is the best method. I hope someone can get back to me!

Trusted Customer
Friday, 01 January 2021

Parcel still not received it appears Royal Mail have Mia directed it maybe you should change mail provider

Trusted Customer
Monday, 28 December 2020

speed of delivery was good, disappointed with product (plush Xmas socks). Recipient is a small lady, but she could barely get her feet into them, they are so tight. Previous product have been great, hence disappointment

Patricia Hunt
Monday, 30 November 2020

Havent recieved my good yet taking ages

Rebecca , Sockshop 23 December 2020 14:52
Hello, Thank you for leaving your feedback. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
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