SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2991 verified reviews.
Trusted Customer
Saturday, 20 May 2023

Service itself was great but the product a huge let down. I bought several pairs of diabetic socks to take on holiday but they were so tight around the ankle I had to stop wearing them, my legs were worse than ever. All going to charity shop now.

Rebecca , Sockshop 01 June 2023 16:39
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 20 May 2023

Rubbish elastication on trainer socks - they slip down under heel within two steps. Thought a place like Sock Sock would have made sure this basic requirement was present in all the brands they carry.

Rebecca , Sockshop 01 June 2023 16:39
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 18 May 2023

My order didn't arrive, and when I contacted customer service, customer service claimed that I don't know how to write me address and refused to resend or otherwise compensate me. Might work well for UK, not recommended for international buyers.

Rebecca , Sockshop 01 June 2023 16:36
Hello, Thank you for leaving your feedback. I am sorry to hear this. I have looked into this and can see that you gave an incomplete address which is why your parcel did not arrive. When this happens we wait for the parcel to be returned to us and then a refund shall be issued. Apologies, SOCKSHOP
Lynne Scott
Tuesday, 09 May 2023

Rubbish serviceI never received my socks they were sent to matalan at 760 Harrogate Road BD100QS And they did not have

Rebecca , Sockshop 17 May 2023 09:52
Hello, Thank you for your feedback. I am sorry to hear you encountered issues with your order. I have looked into this and can see a refund has now been issued. Kind regards, SOCKSHOP
Alina Forde
Thursday, 11 May 2023

Very disappointed Red socks were not described properly and were not what I expected

Rebecca , Sockshop 17 May 2023 09:50
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Sunday, 14 May 2023

Need to have consistency with the socks. I ordered 4 pairs of ladies long Elle socks and some were extremely tight around the top. It’s not my legs as some are okay and the previous socks I ordered were okay and that is why I re-ordered more but I might think twice in future.

Rebecca , Sockshop 17 May 2023 09:37
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Pamela Mangan
Sunday, 14 May 2023

This order has not been received.

Rebecca , Sockshop 17 May 2023 09:23
Hello, Thank you for your feedback. I am sorry to her this order has not been received. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Stephen Wiggins
Saturday, 13 May 2023

Ordered 12 days ago and paid extra for 48 hour delivery. Still haven’t received. A total con. No way to contact sock shop to chase

Paulene Green
Tuesday, 09 May 2023

I did not rate Sock Shop 1 star, I did not have chance to give more stars, I was going to give more. Please correct your website!

Paul Hill
Monday, 01 May 2023

Still not received my order after paying for it weeks ago. I can't score any higher than 1 star.

Rebecca , Sockshop 09 May 2023 11:01
Hello, I am sorry to hear this, I shall contact you directly. Kind regards, SOCKSHOP
Michael Angrave
Friday, 28 April 2023

Poor quality sock

Rebecca , Sockshop 09 May 2023 10:55
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 April 2023

Delivery through Royal Mail is poor. Reconsider who you use as this is pretty standard from Royal Mail and unfortunately reflects on your business.

Rebecca , Sockshop 28 April 2023 09:45
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 April 2023

I just have not yet received my socks. I have liked their bamboo seamless socks in the past and hope to receive them soon.

Rebecca , Sockshop 28 April 2023 09:43
Hello, Thank you for leaving your feedback. I am sorry to hear that you have not yet received your order. Your order was dispatched from us on the 19/04/23 via Royal Mail Air Mail. This service usually takes between 7-10 days but may sometimes take longer due to postal delays. For this reason we ask customers to allow up to 14 days for their order to arrive. If this has not arrived in this time, please contact us at contact@sockshop.co.uk Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 25 April 2023

The product needs to wash better after two washes the socks are bitty

Rebecca , Sockshop 28 April 2023 09:39
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 12 April 2023

Worn the pair of socks on three occasions before a massive hole appeared on the heel. The other identical socks I purchased at the same time are all becoming threadbare and won't be long before they wear through in the heel too. Very dissapointed as I've had them previously and yes they do eventually start to wear particularly in the heel area but not after three times of being worm. What a complete waste of money.

Rebecca , Sockshop 21 April 2023 11:21
Hello, Thankyou for leaving your feedback. I am sorry to hear that this has happened. Please return these items to us for a exchange/refund by following our returns procedure below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Apologies, SOCKSHOP
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