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Ends midnight (BST) 15.06.2026
Ends midnight (BST) 15.06.2026

SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3207 verified reviews.
Michelle Underwood
Saturday, 04 January 2020

I have still not received my item. Royal Mail tracking has not changed for 4 days & i am unable to contact Royal Mail re the problem as the customer. All u have access to is the tracking info which says my items are over 60 miles away at Preston depot, and also that they were due to be delivered on Thursday. I have not received the item

Rebecca Hodgkinson , Sockshop 06 January 2020 16:20
Hello, Thank you for leaving your feedback. I am sorry that you have not yet received your order. I can see that you are currently in contact with my colleague who will resolve this for you. Kind regards, SOCKSHOP
David Lowe
Thursday, 02 January 2020

Haven't received them yet

Rebecca Hodgkinson , Sockshop 03 January 2020 11:40
Hello, Thank you for leaving your feedback. I am sorry that you have not yet received your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Judith Smart
Tuesday, 17 December 2019

Please reduce plastic by not sending plastic display hangers for socks. I am not a retailer so obviously have no use for them and would use cardboard if I did. I am an individual who sourced bamboo socks as being a sustainable alternative to cotton and was very disappointed to receive unnecessary plastic.

Rebecca Hodgkinson , Sockshop 19 December 2019 14:30
Hello, Thank you for leaving your feedback regarding the use of plastic in this product. I shall pass your feedback onto the rest of the team. Kind regards, SOCKSHOP
Barton Pelham
Monday, 16 December 2019

Took too long to deliver as well.the socks was larger than the order we placed.we will not be buying from them again.

Rebecca Hodgkinson , Sockshop 17 December 2019 11:53
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your purchase and the service that we have provided. Please return this item to us to receive a refund/exchange. Kind regards, SOCKSHOP
Barton Pelham 17 December 2019 14:17
Have given my sonasheis in a11 shoesamd fit him.still not satisfied at all.
Rebecca Hodgkinson , Sockshop 19 December 2019 14:26
Hello, Please follow our returns process for a free returns label. Kind regards, SOCKSHOP
Oleg Zviagintsev
Sunday, 15 December 2019

Здравствуйте! Я оплатил покупку 04.11.2019 №5908380. Сейчас 15.12.2019, а посылка так и не дошла...

Rebecca Hodgkinson , Sockshop 17 December 2019 11:51
Hello, Thank you for leaving your feedback. I am sorry that your order has not yet arrived. I can see that you are currently in contact with my colleague who is resolving this issue for you. Kind regards, SOCKSHOP
Alex Bancroft
Friday, 06 December 2019

Good service but quality of slipper socks and has deteriorated

Rebecca Hodgkinson , Sockshop 10 December 2019 16:01
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your purchase. I shall share your comments regarding this item with the rest of the team. Please feel free to return this item to us to receive a refund. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 17 November 2019

Very expensive probably better off shopping in M&S

Rebecca Hodgkinson , Sockshop 19 November 2019 14:45
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your purchase, please feel free to return any unwanted items to us to receive a refund. Kind regards, SOCKSHOP
Subhash Sankadecha
Saturday, 16 November 2019

The quality of the material is good BUT the size is more like 8-11, no way near 6

Rebecca Hodgkinson , Sockshop 19 November 2019 14:42
Hello, Thank you for leaving your feedback. I am pleased to see that you are happy with the quality of this product! I am sorry that you are unhappy with the sizing of this product, I shall share your feedback with the rest of the team. Please feel free to return these unwanted items to us to receive a refund. Kind regards, SOCKSHOP
Agnes
Monday, 11 November 2019

Shopping was easy and the delivery was prompt. However I am disappointed with the bamboo ***** I purchased. Although they are super soft, the elastic doesn't hold and they started wearing at the big toe after 1 day, even though I'd trimmed my toenails that very day. Also, I don't tend to have that problem with my other socks until years down the line, not days. The walking socks are great other than on one sock that appears to have a little hole at one of the toe seams - maybe it wasn't finished off properly?

Rebecca Hodgkinson , Sockshop 15 November 2019 16:16
Hello, Thank you for leaving your feedback. I am very sorry to hear that you are dissapointed with your order. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Niki Bunyan
Saturday, 09 November 2019

I purchased 3 pairs of tights in the sale and when I put the purple pair on to go out for Halloween, they ripped along the waistband. If I had paid full price, I’d be cross. I won’t buy from them again.

Rebecca Hodgkinson , Sockshop 12 November 2019 15:07
Hello, Thank you for leaving your feedback. I am sorry to hear that this has happened. I shall contact you directly to resolve this. Apologies, SOCKSHOP
Trusted Customer
Tuesday, 05 November 2019

Not the same size as ordered before,but good quality

Rebecca Hodgkinson , Sockshop 06 November 2019 14:22
Hello, Thank you for leaving your feedback. I am sorry that this item was not as you expected. Please return this item to us to receive a refund or exchange. Kind regards, SOCKSHOP
Anthony Griffin
Tuesday, 15 October 2019

socks I purchased were supposed to be 6-11, they were very tight and difficult to put on

Rebecca Hodgkinson , Sockshop 17 October 2019 15:54
Hello, Thank you for leaving your feedback. I am sorry that you are unhappy with your purchase. Please return these items to us to receive a refund. Kind regards, SOCKSHOP
Yvonne Everest
Thursday, 26 September 2019

I have yet to receive my purchase, after 7 days

Rebecca Hodgkinson , Sockshop 27 September 2019 16:08
Hello, Thank you for leaving your feedback. I am really sorry to hear that your parcel has not yet arrived. I can see that you have been in contact with a member of our team and this issue is currently being resolved. Kind regards, SockShop
Alan Derek Morgan
Wednesday, 07 August 2019

Socks arrived days after the due date. I no longer needed them by that time. Don't give unrealistic delivery dates

Rebecca Hodgkinson , Sockshop 09 August 2019 15:31
Hello, Thank you for leaving your feedback. I am really sorry that your order did not arrive within the specified time frame. Our Standard Tracked (48 hour) service is usually very reliable and this delay is not the norm, so I do apologize for any inconvenience that this has caused. Please return these now unneeded items to us to receive a refund. Kind regards, SockShop
Trusted Customer
Tuesday, 28 May 2019

Very disappointed that your brand of socks which I have purchased for several years have been altered to show the brand name across the sole of the foot. I am not able to wear any patterned sock which causes pain to the soles of my feet. A letter of complaint has been sent with the returns parcel.

Rebecca Hodgkinson , Sockshop 29 May 2019 12:01
Hello, Thank you for leaving us your feedback. I am really sorry that you are dissapointed with your purchase, I shall contact you directly to resolve this. Kind regards, SockShop
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