Reviews : SockShop

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5

Independent Feedback based on 2991 verified reviews.

Trusted Customer

Wednesday, 12 April 2017

I had to return 2 of the three items due to faults. I was given a refund when I had actually asked for a replacement. I did not find find the person I then emailed very helpful so I rang in - this person was more helpful. I then had to pay again for the replacement items - which was refunded - but I ended up paying full price not the price I had originally paid using a 10% off code. The replacement delivery had one of two items which were faulty so needed to be replaced again. Until this event I had found the service good.

SockShop , Sockshop 13 April 2017 09:08

Thank you for your recent order and for taking the time to leave your feedback. I am very sorry to hear of the issues you experienced on this occasion. Please know that this is not a regular occurrence with SockShop and we will certainly look into this issue with the stock! I understand that you have now been refunded for these items but I would like to apologise again, and sincerely hope that this will not deter you from shopping with us again. Kind regards, Tara

Trusted Customer

Tuesday, 11 April 2017

I changed the order to white socks but still got black!!

SockShop , Sockshop 11 April 2017 08:48

Thank you for your recent order and for your feedback. I am very sorry to hear this! I have checked the order on the system and this is for a pack of black socks. If these are unsuitable, you are most welcome to return these to us using the freepost returns label provided and we will be happy to exchange or refund. My apologies for the inconvenience caused. Kind regards, Tara

Trusted Customer

Friday, 31 March 2017

The despatch and delivery takes far too long

SockShop , Sockshop 31 March 2017 12:15

Thank you for your recent order and for your feedback. I am sorry to hear that it took so long for you to receive your items! Your order was dispatched on Monday 20th March via Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays. I do hope that this will not deter you from shopping with us again. My apologies and best regards, Tara

Trusted Customer

Wednesday, 15 February 2017

I have spent over €100 in the past year with yourselves always being charged postage & now I want to return an item I have to pay postage again, it would cost me same amount as item so not worth it now left with item which is unsuitable 👎

SockShop , Sockshop 15 February 2017 09:24

Many thanks for your recent order and for taking the time to leave your feedback. I'm really sorry to hear of your disappointment on this occasion and will contact you directly to resolve the issue. My apologies and kind regards, Tara

Trusted Customer

Sunday, 05 February 2017

Loose threads in both socks I purchased: not good quality

SockShop , Sockshop 06 February 2017 10:04

Many thanks for your recent order and for your feedback. I'm sorry to hear that you are disappointed with the quality of these Colour Burst socks! I will contact you directly about this to resolve the issue. My apologies and best regards, Tara

Trusted Customer

Friday, 03 February 2017

An online company which cannot sell between Christmas and New Year? really? Don't be in a market you cannot support. Discount button has not been working for several weeks despite being notified. Very poor and no apology

SockShop , Sockshop 03 February 2017 09:07

Thank you for taking the time to leave your feedback. I'm sorry to hear that you are unhappy with our service! We do operate between Christmas and New Year and our website is available to place orders all the time. We do not have a discount button on our website, but if you are able to provide us with more information, we can certainly look into this, or you can contact us directly at contact@sockshop.co.uk. My apologies and kind regards, Tara

Trusted Customer

Monday, 30 January 2017

Fast delivery. Not honest sizing. Turned out way too small

SockShop , Sockshop 31 January 2017 09:02

Many thanks for your recent order and for your feedback. I am very sorry to hear this! I will contact you directly to resolve this issue. My apologies and best regards, Tara

Trusted Customer

Sunday, 22 January 2017

Service & product fine. Price a bit extortionate for product. Unlikely to use again. You really need a 'middle' category - which is where I'd have put both 1/ & 2/,

SockShop , Sockshop 23 January 2017 10:01

Many thanks for your recent order and for taking the time to leave your feedback. I am sorry to hear that these socks are not as expected! You are most welcome to return these to us using the freepost returns label provided for a refund or exchange if you prefer. My apologies for the disappointment caused. Kind regards, Tara

Trusted Customer

Thursday, 29 December 2016

don't know yet, haven't received the socks. I will have to mail the gift to my son now.

SockShop , Sockshop 03 January 2017 10:20

Many thanks for your recent order and for your feedback. I am sorry to hear this! Your order was dispatched on 20/12/16 via Royal Mail Air Mail, and whilst delivery usually takes 5-10 working days, we do ask customers to allow 14 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us directly at contact@sockshop.co.uk and we will certainly resolve the issue. Apologies again for the delay and kind regards, Tara

Trusted Customer

Wednesday, 28 December 2016

Ordered on December 13, 2016 and yet to receive my order on December 28th.

SockShop , Sockshop 29 December 2016 12:35

Thank you for your recent order and for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 14/12/16 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays, particularly during this busy time of year. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies again for the delay and kind regards, Tara

Trusted Customer

Monday, 26 December 2016

I ordered but didn't get an email to confirm my order. Thinking I had probably mistyped, I emailed and asked if my order had been received. As I got no reply I assumed it hadn't been and bought socks elsewhere. Then, very promptly my socks arrived from Sock Shop.

SockShop , Sockshop 29 December 2016 12:18

Thank you for your feedback. I am very sorry about this! We do not seem to have received your email, my apologies. The order confirmation emails are generated automatically so this certainly shouldn't have happened. I have forwarded your comments onto our web team, however, so that we can look into this - thank you for letting us know. I can only apologise for the inconvenience caused, and hope that this will not deter you from shopping with us again. Best regards, Tara

Trusted Customer

Saturday, 24 December 2016

I completed the request for a different delivery address, although when the confirmation e-mail came through it had the same invoice and delivery - this is. It what I keyed in, and it caused me an issue.

SockShop , Sockshop 29 December 2016 12:05

Thank you for your recent order and for your feedback. I'm really sorry to hear that you experienced issues trying to amend the delivery address. The invoice will have been generated for the original address, and whilst we usually are able to amend this when requested, we are unfortunately unable to do so during this busy time of year. I am sorry for the inconvenience caused and hope that this will not deter you from shopping with us again. Best regards, Tara

Trusted Customer

Tuesday, 20 December 2016

Received email that item was dispatched but have not received the item.

SockShop , Sockshop 20 December 2016 10:46

Thank you for your recent order and for your feedback. I am sorry to hear that you have not yet received your items! Your order was dispatched on 12/12/16 via Royal Mail Air Mail which usually takes 5-10 working days for delivery, though we do ask customers to allow 14 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Kind regards, Tara

Trusted Customer

Tuesday, 20 December 2016

Wrong goods arrived Asked to send back before replacement to guarantee pre Xmas delivery . Not possible so had to buy again thereby creating 2 orders.

SockShop , Sockshop 20 December 2016 10:40

Thank you for your order and for taking the time to leave your feedback. Please accept my apologies for the inconvenience caused. We will certainly send out the correct items as soon as this is received. If any other items are unsuitable, please do return these to us using the freepost returns label provided for a refund or exchange if you prefer. Kind regards, Tara

Trusted Customer

Friday, 16 December 2016

I ordered the product on Thursday 4th December & it still hasn't arrived!

SockShop , Sockshop 19 December 2016 13:19

Thank you for your feedback. I'm sorry to hear that you have not yet received your items! Your order was dispatched on Thursday 8th December using Royal Mail's 2nd Class service which usually takes 2-3 working days for delivery, though we do ask customers to allow 7 days in case of postal delays (especially during this busy time of year!). If you have still not received your item by the end of today, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies once again for the delay. Kind regards, Tara

SOCKSHOP Feefo Reviews

YOUR RECENTLY VIEWED ITEMS

About Us

Customer Service

Our Sister Sites

SOCKSHOP Feefo Reviews

YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

About Us

Customer Service

Our Sister Sites