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We love to hear your feedback
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Independent Feedback based on 2991 verified reviews.
Trusted Customer
Sunday, 22 November 2015
Hi I placed an order last week and was told that I would receive a confirmation email. I didn't receive one and made contact via your website asking for confirmation. I haven't received either a confirmation email or a reply, so am not happy as I am waiting for these to be delivered and don't know if my payment went through or not. As you can suspect, I am not happy with this.
SockShop , Sockshop
23 November 2015 14:58
Thank you for your recent order and for your feedback. I'm terribly sorry to hear that you did not receive a confirmation email from us and are still waiting on your items. We are currently experiencing issues with some customers' confirmation emails, but are looking into this and hope to have it fixed very soon. I am very sorry about this.
I can see that your order was dispatched on 16/11/15 using our standard service, Royal Mail 2nd Class. Though we quote 2-3 working days for delivery, we do ask customers to allow up to 7 days in case of postal delays. If you do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. Best regards, Tara
Trusted Customer
Tuesday, 17 November 2015
Fast delivery - accessible website
17 November 2015 17:13
Socks not really seamless - children are irritated by bits of thread hanging from seam which I have had to cut off.
17 November 2015 17:13
SockShop , Sockshop
18 November 2015 10:56
Many thanks for your recent order and for your feedback! I'm terribly sorry to hear that you are unhappy with your purchase of "Boys and Girls 3 Pair SockShop Plain Bamboo School Socks with Handlinked Toe Seams". Please return these to us using the freepost label provided and we will certainly be able to look into this and resolve the issue with a refund or replacement if you prefer. My apologies once again for the disappointment caused. Best regards, Tara
Trusted Customer
Monday, 16 November 2015
The order processing was great,however, no order confirmation or any acknowledgement was sent (by email)
SockShop , Sockshop
16 November 2015 14:13
Thank you for your feedback! I'm terribly sorry to hear that you did not receive an order confirmation email from us. Please know that we are currently looking into this issue and working hard to fix this very soon. I completely agree with your comments, and we'd hate for our customers to feel uneasy with their transaction. Thank you for bringing this to our attention, and my apologies once again for any disappointment caused. Kind regards, Tara
Trusted Customer
Sunday, 15 November 2015
ordered mens walking socks ended up with ladies pringles. Not a lot difference do you think.
SockShop , Sockshop
16 November 2015 13:48
Thank you for your recent order and for your feedback. I'm terribly sorry to hear that you received the wrong item. Please know that this is not a regular occurrence with SockShop! If you could please return the incorrect items to us using the freepost label provided, we'll certainly be able to resolve the issue with a refund or exchange if you prefer. Once again, my apologies for this error. Kind regards, Tara
Trusted Customer
Sunday, 08 November 2015
Web site difficult to use, confusing. Your replies to quieres very poor.
SockShop , Sockshop
10 November 2015 09:23
Thank you for your recent order and for taking the time to leave your feedback. I'm terribly sorry to hear that you are unhappy with our service on this occasion. I have forwarded your comments regarding our website onto our web team to look into, as we continually wish to improve our customers' online shopping experience.
I understand that my colleague contacted you regarding the password reset email, but since we did not hear back, we believed the issue to be resolved. I am sorry for any inconvenience caused, and do hope that your experience on this occasion will not deter you from shopping with us again. If you have any further questions, please do not hesitate to contact us. Best regards, Tara
Trusted Customer
Thursday, 05 November 2015
I have yet to receive my order
SockShop , Sockshop
05 November 2015 16:28
Many thanks for your feedback. I'm very sorry to hear that you have not yet received your items. Your order was dispatched on Thursday 29th October via our standard service, Royal Mail Air Mail. This usually takes around 5 working days for delivery, though we do ask customers to allow up to 10 days in case of postal delays. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we'll certainly be able to resolve the issue. Best regards, Tara
Trusted Customer
Sunday, 25 October 2015
feedback inquiry arrived before shipment .. i have no idea when they (hopefully) will be delivered
SockShop , Sockshop
26 October 2015 10:42
Thank you for your feedback. I'm really sorry to hear that you haven't yet received your items. I can see that your order was dispatched on 19/10/15 using our standard service, Royal Mail Air Mail. This usually takes 3-4 working days for delivery to Europe, but we do ask customers to allow up to 10 working days in case of postal delays. I'm very sorry about this. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Kind regards, Tara
Trusted Customer
Saturday, 24 October 2015
Not yet received order.
SockShop , Sockshop
26 October 2015 10:28
Thank you for your feedback. I'm sorry to hear that you have not yet received your items. I can see that your order was dispatched on 19/10/15 using our standard service, Royal Mail 2nd Class. This usually takes between 2-3 working days for UK delivery, though we do ask our customers to allow up to 7 working days in case of postal delays. I'm very sorry about this. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara
Trusted Customer
Saturday, 24 October 2015
Not yet received
SockShop , Sockshop
26 October 2015 10:21
Many thanks for your feedback. I'm sorry to hear that you have not yet received your items. I can see that your order was dispatched on 19/10/15 using our standard service, Royal Mail 2nd Class. Though we quote 2-3 working days for delivery on our website, we do ask that customers allow up to 7 working days for delivery in case of postal delays. I'm very sorry about this. If you still do not receive your items in this time, please do not hesitate to contact us as contact@sockshop.co.uk and we will be able to resolve the issue. Kind regards, Tara
Trusted Customer
Friday, 23 October 2015
Ordered the six packs of socks listed below 16/10/15, received an email 19/10/15 to say socks had been dispatched. I still haven't received my order. Very disappointing.
SockShop , Sockshop
23 October 2015 09:14
Thank you for your recent order and for your feedback. I'm sorry to hear that you have not yet received your items! Yes, this was dispatched on 19/10/15 using our standard service, Royal Mail 2nd Class. We quote 2-3 working days for UK delivery on our website, but this can sometimes take a little longer due to postal delays. We do ask our customers to allow 7 days for delivery just in case, but if you still do not receive these by Monday, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. My apologies for the inconvenience caused. Kind regards, Tara
Trusted Customer
Wednesday, 21 October 2015
- no feedback or confirmation of my order - order not received yet
SockShop , Sockshop
21 October 2015 09:57
Many thanks for your recent order and for your feedback. I'm terribly sorry to hear that you have not yet received your items or a confirmation email from us. Please know that we are currently looking into the issue regarding confirmation emails not being sent, and this will be fixed very soon.
I can confirm that your order was dispatched on 14/10/15, and though we quote 3-4 working days for overseas delivery, we do ask our customers to allow up to 10 days in case of postal delays. I'm very sorry about this. If you still do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Thanks again and kind regards, Tara
Trusted Customer
Sunday, 11 October 2015
You may send out your product on time but the merchandise quality isn't what's promised
SockShop , Sockshop
12 October 2015 10:59
Thank you for your recent order and for taking the time to leave your feedback. I'm very sorry to hear that you are disappointed with these SockShop Gentle Grip Plain Bamboo Socks. I can only think that this must be a faulty pair, as this certainly should not have happened. I hope it's OK with you, but I will also contact you directly to resolve the issue. Best regards, Tara
Trusted Customer
Thursday, 24 September 2015
Made a specific request for a specific item. The items sent were in good time but wrong.
SockShop , Sockshop
25 September 2015 12:36
Many thanks for your recent order and for your feedback. I'm terribly sorry to hear that you were sent the wrong tights! I understand that you needed these for a specific occasion and I'm really sorry about this. Please know that this is not a regular occurrence with SockShop! As soon as the tights are received back, we'll issue you a full refund. Once again, please accept my apologies for the inconvenience caused. Kind regards, Tara
Trusted Customer
Monday, 21 September 2015
slowest delivery on the planet... still hasn't arrived and no communication from the company either :(
SockShop , Sockshop
21 September 2015 15:46
Many thanks for your feedback. I'm really sorry to hear that you have not yet received your order! I can see that this was dispatched on 4/9/15, so you certainly should have received this by now. I can only think that this must have been lost in the post! I will contact you directly to resolve the issue. My apologies for this delay. Kind regards, Tara
Trusted Customer
Friday, 11 September 2015
the product was ordered on tues eve, despatched weds but I didnt get it until the Monday which was too late. Thought this was slow.
SockShop , Sockshop
15 September 2015 11:48
Thank you for taking the time to leave your feedback. I am really sorry to hear that your items were not delivered on time. We quote 2-3 working days for our standard delivery service on our website, but this can sometimes take a little longer due to postal delays. I am terribly sorry for any disappointment or inconvenience caused. We will certainly issue you a refund upon receipt of your return. Kind regards, Tara
