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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Not received yet so cannot comment - previous service good
The selection seems good but the website is terrible and it took far, far too long to be able to select a gift for a man with size 12 feet. Also when you place one item in the basket there should be a "continue shopping" option.
Difficulties with website, slow and confusing. Otherwise service is good.
Expected delivery between 2-3 days as website stipulates however it took a week.
Not simple ordering
Said 3 working days for delivery... 1 week later still Not received
Still awaiting my order even though I had a dispatch note 5 days ago
I have already left a detailed complaint on the sockshop website. The issue has been dealt with and an apology offered. No offer of a discount for the inconvenience though which would have been a nice gesture. I suggested further training in their staff and preparation when dealing with customers would be recommended. Issue was centred around an error that occurred on the website and due to my honesty I contacted them to say that we had not been charged enough. The staff member was not able to help and she was grammatically incorrect at dealing with the public. Eventually I spoke to a manager 'Ocean' and again she was quoting me an incorrect amount due. It is a shame to have to reconsider a new supplier but my company will have to do so if this occurs again as we do not have the time to have to deal with this level of inconvenience.
Two socks were damaged
Delivery wasn't as quick as usual. Only the Levis 120SF as good as the Kickers I've bought previously when the colour choices were far greater too. A disappointing order.
Initially problems twice with paying online with the credit card then the telephone customer service was not great. Redeemed by email response but offered 10% discount to still order but didn't say how to achieve that and therefore despite ordering again I didn't get the discount. Then 2 of the 4 items were different size to that described on the website so I need to send them back. When querying with customer services, they are a bit miserable really and for some reason the product code is of no help to them only the description, so what is the point of the product code?
Website says that packages mailed 'elsewhere in the world' should be there in 5 working days......it took nearer to 3 weeks for mine to arrive in Melbourne Australia, and I know that Aust Post is very fast on delivery once it is in the country. Be better to be realistic about mail expectations.
I wanted to return two items and could not because I had disposed of the original packaging!
Good not received :(
Website crashed as I placed my order and it was really difficult to get any feedback about that.
