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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
The tights came pretty quick. But as I wasn't 100% happy with my order, I asked your team on the chat if I also needed to send my free gift back with my order which were a free pair of socks. They didn't know the answer. I spoke to two different people, both telling me to email Customer service but I had no reply from them so I sent the socks back just in case it affected my refund.
In general, I think Sock Shop's service is good - delivery time is quite fast, and the checkout process is easy. However, I do think that there needs to be more quality control. All of the pairs of socks in my recent order were huge - I measured them against socks of the same type which I'd bought previously and the new ones that I received were at least an inch longer. The only pair which were the correct size were the Wild Feet socks I'd ordered. I'd like to see better quality control and size checks in the future, if I'm to buy again.
Orders despatched and received promptly.
Took a long time to arrive
Delivery through Royal Mail -;not delivered at time communicated. Not happy with part of purchase. Not able to exchange at higher price and pay difference. Able only to exchange for same price, or refund. There was nothing of same value suitable. Refund resulted in order being under Delivery Free amount. Amount of Refund had delivery charge deducted. Do not agree with this policy.
Website is fine. Has to be a pretty large order for free delivery. Returns policy is overly strict. Delivery time was good
Not the best when it came to refund for faulty goods
Great colours, but have gone bobbley after 1st wash.
Nothing really. Was delivered as and when.
Speed of service could be better, took two days to dispatch after order placed. So rated service as average because of this.
Good delivery time, but order incorrect.
Service was fine.
I ordered 6 pairs and they arrived relatively quickly. Just unfortunate the quality of the socks was a let down.
Delivery slower than expected but that could be Royal mail
No problem delivered ok
