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SOCKSHOP Feefo Reviews
We love to hear your feedback
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Independent Feedback based on 3202 verified reviews.
Trusted Customer
Monday, 23 September 2013
phoned to complain about the socks and operator could not have been less interested. The socks were baggy round the toe area and started to slip down on the first wearing. Would have expected better from this company
23 September 2013 08:45
always thought they were excellent until this latest purchase
SockShop , Sockshop
26 September 2013 09:32
Thank you for your feedback and I am very sorry to hear about this. My deepest apologies if your call was not handled correctly, our SockShop team really enjoy hearing from our customers so I am extremely sorry that your call was disappointing. I can see that you have now returned your order and have been fully refunded. I am sorry that the socks you received were faulty. ELLE socks are normally extremely good quality, my apologies for any inconvenience caused. We really hope that this hasn't put you off SockShop and you think of us again when you need to stock up your sock drawer.
Best wishes,
Cassie
Trusted Customer
Sunday, 18 August 2013
I didnt recieve MY product yet
SockShop , Sockshop
28 August 2013 21:26
Thank you for your feedback, I am very sorry to hear that you have not received your order yet. This is rare and most disappointing. I can confirm that this order was picked, packed and dispatched from our UK warehouse on the same day as ordered. I can see that you have been in correspondence with my colleague Zoe and she has resent your order to you. We hope you enjoy your items on receipt.
Best wishes,
Cassie
Trusted Customer
Wednesday, 28 August 2013
I haven't received my items
SockShop , Sockshop
28 August 2013 20:54
Thank you for your feedback, I am very sorry to hear that you have not received your order yet. This is rare and most disappointing. I can confirm that this order was picked, packed and dispatched from our UK warehouse on the same day as ordered. As you have not received this order to your US address yet we can only apologise for this. We do ask that our overseas customers please wait up to 10 days, by which time, hopefully your parcel will have arrived. If not, please contact us immediately by emailing contact@sockshop.co.uk and we will replace your order or refund you in full.
Best wishes,
Cassie
Trusted Customer
Thursday, 25 July 2013
My order has not yet been delivered.
SockShop , Sockshop
31 July 2013 08:34
Thanks for letting us know, this is most disappointing and not at all common. I have looked up your order and can see that you have also contacted our customer service team who resent your parcel. We hope that you have now received the Kickers trainer socks and love them. My sincere apologies for the slight delay but hope that we rectified this matter for you swiftly.
Best wishes,
Cassie
Trusted Customer
Tuesday, 25 June 2013
The goods arrived promptly and the order was correct. I had to return some items and received an email telling me the replacement items I wanted are out of stock but ir said nothing more - what will happen? Will I be refunded or will you send the goods when they are in stock and how long will that be?
SockShop , Sockshop
27 June 2013 09:51
Thank you for your feedback and my apologies for any confusion surrounding this. In cases like this we either exchange for something else or refund, I am sorry if this was not clear but we were asking for you to advise what you would prefer. I believe you have been in touch with my colleague Zoe, can you please let us know if there are other items you would like to exchange your returns for or if you would prefer a refund and we will arrange. Looking forward to hearing from you.
Best wishes,
Cassie
Trusted Customer
Tuesday, 18 June 2013
I payed for next day delivery which cost six pound an didn't recieve it next day, then I contacted your customer service an they said they would refund an I havnt heard back since
SockShop , Sockshop
20 June 2013 16:47
Thank you for leaving your comments. I have looked up your order and can only find some correspondence between you and our customer service team advising you of the tracking number for this order and this is why you had not heard from us since. We thought that this had resolved the issue. However, I have tracked your order and can see that it was sent by Royal Mail UK Next Day delivery on the 11th June and it was delivered on the 13th June. This is most unfortunate, so I have refunded you the £3.05 difference so that it brings the amount your paid for P&P down to our standard delivery cost. I hope that this rectifies this problem and hasn't ruined your SockShop experience too much.
Best wishes,
Cassie
Trusted Customer
Monday, 17 June 2013
I have not yet received the delivery
SockShop , Sockshop
18 June 2013 08:18
Many thanks for taking the time to leave us your feedback. I am very sorry to hear that you have yet to receive your order. I can confirm that your SockShop items were picked, packed and dispatched from our UK warehouse on the same day as you placed your order. We are very sorry to hear that your order has not yet arrived, very occasionally parcels can be delayed or misplaced due to the sheer volume of items these companies handle and if this has happened to you we can only apologise for the disappointment caused. We would ask that you wait until this Thursday (20/06/2013), by which time, hopefully your parcel will have arrived. If not, please then contact us immediately by emailing contact@sockshop.co.uk and we will replace your order or refund you in full.
Best wishes,
Cassie
Trusted Customer
Saturday, 15 June 2013
Order received incomplete and no response to emails as yet
SockShop , Sockshop
17 June 2013 22:31
Thank you for leaving your comments. I am very sorry if you have not received the email reply that we sent to you this morning about this and I am very sorry that 2 items were missing from your order. You did indeed order 8 pairs of Heat Holders. I am sorry that you only received 6 pairs, this can only be human error which I can assure you is very rare at SockShop. Could you please advise which colours you are missing by emailing contact@sockshop.co.uk and we will arrange for the missing items to be shipped out to you directly. Also, if you are able to, please could you advise if there was any initials or a name stamped onto the returns label? This will allow us to identify what happened here and why your order was short of two items. My apologies for the trouble and I hope this hasn't ruined your SockShop experience too much, we hope that we can rectify this matter asap.
Best wishes,
Cassie
Trusted Customer
Tuesday, 11 June 2013
The range and quality seemed very good, but I was disappointed that I paid £6 for the next day delivery service and the socks were in fact delivered two days later, when I was not in. Had there been a box between Good and Poor I would have ticked that - the annoying lack of one in this survey made me pick Poor.
SockShop , Sockshop
12 June 2013 17:36
Thanks for your feedback. I am very sorry about this. I can confirm that your order was sent by UK Royal Mail special delivery which is normally very reliable but I have tracked this order and there must have been a rare delay. This is most unfortunate so I have refunded you the £3.05 difference so that it brings the amount your paid for P&P down to our standard delivery cost. I hope that this rectifies this problem and hasn't ruined your SockShop experience too much.
Best wishes,
Cassie
Trusted Customer
Wednesday, 05 June 2013
The website is a bit poor in that it can make u click next day delivery by mistake then u can't even just call to cancel that service,You have to call another no, which in my case was a bit difficult to even take down the no as I had a crying baby in my arms.I wasted £3 on a del that I need so urgently.
SockShop , Sockshop
07 June 2013 10:14
Thanks for your feedback. I have looked into what happened here as the site should always automatically show you the standard delivery option, giving you the option of changing to our special UK Next Day postage if you wish. After some investigation it seems that you happened to place your order on the site when there was a very temporary problem which is why this happened. This error was fixed very quickly but the issue must have coincided with your order. This is most unfortunate, so I have refunded you the £3.05 difference so that it brings the amount your paid for P&P down to our standard delivery cost. I hope that this rectifies this problem and hasn't ruined your SockShop experience too much.
Best wishes,
Cassie
Trusted Customer
Monday, 20 May 2013
THIS IS THE THIRD TIME YOU HAVE EMAILED THE WRONG PERSON - THERE IS NO JEAN JEEVES ON THIS ADDRESS.
SockShop , Sockshop
21 May 2013 12:24
My deepest apologies for this. A customer of ours must have entered their email address incorrectly and this is why you would have received a confirmation, dispatch and feedback email for their order. Very sorry about this.
Cassie
Trusted Customer
Thursday, 16 May 2013
I paid for next day delivery, and it arrived 3 days later
SockShop , Sockshop
21 May 2013 12:21
Thank you very much for letting us know about this disappointing matter. This is very unusual. Royal Mail are normally very reliable. I have tracked your order and you are correct that the order was not delivered the next day, which you paid for. I am extremely sorry about this. I have refunded you the £6.00 special next day postage charge. I can assure you that this is not the norm.
Best wishes,
Cassie
Cassie
Trusted Customer
Tuesday, 14 May 2013
See below. Bad mistake made with order. Why?
SockShop , Sockshop
15 May 2013 09:29
Many thanks for your comments. I am sorry if you got the impression that we only sent one pair of these union jack boxers but I can confirm that you ordered 2 of these 1 pair packs and so have 2 packs have been sent. We hope the recipient enjoys them and apologies for any confusion caused.
Best wishes,
Cassie
15 May 2013 10:35
Not a lot. This was my first dealing with Sockshop online and it was a aorrying outcome initially. I did not just get the impression that my order was wrong. It would have been wrong as per your first e-mail saying 1 pair of boxer shorts had been sent out instead of two. An annoying waste of my time sorting this out.
15 May 2013 10:35
Trusted Customer
Sunday, 12 May 2013
Normally excellent except for this time
SockShop , Sockshop
13 May 2013 23:08
Many thanks for your comments. My deepest apologies for any confusion caused. I have checked your order and tights were ordered and not stockings (please see your confirmation email for full details), however, this can be easily rectified if you would like stockings. Please pop the ELLE tights back in the post to us, using the UK freepost address label (included on the invoice) and we will exchange for the stockings and send out. We hope that we can rectify this matter.
Best wishes,
Cassie
Trusted Customer
Wednesday, 01 May 2013
It has been two weeks & no socks yet
SockShop , Sockshop
13 May 2013 23:01
Thank you for your comments, I am sorry for the delay in you receiving your order. This is not the norm for SockShop. I can see that you have received your order now and have sent it back as it was not suitable. Sorry to hear that the Pantherella socks weren't suitable. Please be assured that you have been fully refunded.
Best wishes,
Cassie
