Reviews : SockShop

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Ends midnight (BST) 15.06.2026

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3206 verified reviews.

Trusted Customer

Sunday, 22 June 2025

Service wad good ,shame about the goods

Rebecca , Sockshop 23 July 2025 13:59

Hello, Thanks for your feedback. I am sorry to hear this has happened. Please contact us by using the below link so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP

Christian Cryer

Thursday, 05 June 2025

I placed an order with free gift I never got the free gift The live chat representative said I never clicked the button to get the free gift But I did I mean it’s a free gift your happy to give So why not just send it I placed another big order 10 x 3 pack of socks and said to the live chat representative to put in the new order But they wouldn’t do it I mean it’s a free gift come on guys What sort of customer service is this Free free gift

Rebecca , Sockshop 23 July 2025 13:19

Hello, Thank you for getting in touch. We're really sorry to hear about the experience you've had regarding the free gift and the difficulty in resolving the issue through live chat. We completely understand your frustration—especially as a loyal customer placing multiple orders. Our free gift promotions do require customers to actively select the gift at checkout so it can be added to the order properly. Unfortunately, if it isn’t selected, it doesn’t appear on the order, and we’re unable to add it afterward due to stock control and system limitations. That said, we truly value your continued support and appreciate your feedback. We’ll be passing your comments to our team to review how we handle these promotions and improve the overall customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, SOCKSHOP

Francis O'Brien

Thursday, 29 May 2025

I have not received my order and I have no idea when I might receive it.

Rebecca , Sockshop 23 July 2025 12:03

Trusted Customer

Tuesday, 27 May 2025

Bad, pity there isn't a minus option. An alternative and unsuitable product replaced the one ordered, wthout any notification or option to cancell, and will be sent back, a waste of time.

Rebecca , Sockshop 23 July 2025 11:58

Hello, Apologies that an incorrect item was received, this error certainly should not have happened. I can see these items have now been returned and a refund has been issued. Kind regards SOCKSHOP

Trusted Customer

Thursday, 08 May 2025

Service was fine, paid extra for next day delivery. Delivered on time. That's where the complements end. Avoid socks from here. Given 1 star, read my review.

08 May 2025 16:37

Philip Grundy

Saturday, 26 April 2025

I have left those details in the review. If by service you mean delivery, it's woeful !!

Rebecca , Sockshop 07 May 2025 10:09

Hello, Thank you for your feedback, and we’re very sorry about the delivery experience you had. Your parcel should never have been left without a note, and certainly not exposed to the weather for several days. We understand how frustrating that is, and we apologise for the inconvenience it caused. We're glad to hear you're happy with the socks themselves, and we appreciate you taking the time to share your experience. Apologies, SOCKSHOP

Julie Kukoda

Friday, 04 April 2025

Slow to deliver is all I can say atm. Other items ordered the same week arrived within a day or 2

Rebecca , Sockshop 07 May 2025 09:45

Hello, Thanks for the feedback. I am sorry to hear you had issues with this order, but can see that you have been in touch with my colleague who has resolved this for you. Kind regards, SOCKSHOP

Trusted Customer

Wednesday, 26 March 2025

Placed order, took my money , got an email about shipping, email says they do not ship to my area, no other information given. Very poor customer relations.

Rebecca , Sockshop 07 May 2025 10:21

Hello, I am sorry to hear you received an email about shipping. We did dispatch and ship your order. Kind regards, SOCKSHOP

Trusted Customer

Friday, 04 April 2025

Jamie in customer services online very unhelpful

Rebecca , Sockshop 07 May 2025 10:18

Hello, Thanks for your feedback. Apologies that we have been unhelpful so far. By looking at your order, it may have been these socks that you were looking for instead?: https://www.sockshop.co.uk/products/mens-1-pair-sockshop-colour-burst-bamboo-socks Kind regards, SOCKSHOP

Trusted Customer

Tuesday, 08 April 2025

I ordered some socks and paid extra for next day delivery. A week later I am still waiting. I tried to chase them after 24 hours to be told there was nothing they could do and I had to wait as Royal Mail had messed up. Still no socks or refund for shipping

Rebecca , Sockshop 07 May 2025 10:12

Hello, Thanks for the feedback. I am sorry to hear you have had issues with this order. I can see that you have been in contact with my colleague and this issue has now been resolved. Kind regards, SOCKSHOP

Lynn Wakefield

Monday, 14 April 2025

Still haven’t received order, appears lost and have been told to wait a while longer.

Rebecca , Sockshop 07 May 2025 09:55

Hello, I am sorry that you had an issue with receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP

Trusted Customer

Sunday, 13 April 2025

Did not receive the socks???? I was charged though. Bummer!

Rebecca , Sockshop 07 May 2025 09:54

Hello, Thanks for your feedback I am sorry to hear this. If your order has still not arrived, please contact us via our chat so that we can help further. Kind regards, SOCKSHOP

Trusted Customer

Sunday, 27 April 2025

I haven't received my items, not received an email from sockshop to say they been returned due to not having correct address. However I did contact the chat on website to confirm my address within 2 mins as I noticed that there was no door number. I still have no idea what is happening with my order. Can I please get a refund

Rebecca , Sockshop 07 May 2025 09:40

Hello, I can see Royal Mail returned this to us and a refund has been issued. Kind regards, SOCKSHOP

Sarah

Tuesday, 29 April 2025

Poor customer service if you have a problem

Rebecca , Sockshop 07 May 2025 09:37

Hello, I am sorry to hear this, I shall contact you directly to resolve your issue. Kind regards, SOCKSHOP

Trusted Customer

Friday, 07 February 2025

Poor Dear Support Team ( Cindy) I have contacted you twice and still have not received the PayPal refund agreeded with Zoe. Please can you let me know when this is fulfilled?. Ref the photo of items received and receipt attached. image0.jpeg I’m a new customer and feel let down by this! Regards Derrick Wiltshire

Rebecca , Sockshop 02 April 2025 13:39

Hello, Thanks for your feedback. I am sorry to hear this, a refund has been issued. Kind regards, SOCKSHOP

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