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Ends midnight (BST) 15.06.2026
15% OFF this weekend using code: SUMMER15
Ends midnight (BST) 15.06.2026
Ends midnight (BST) 15.06.2026

SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3206 verified reviews.
Lisa Flavell
Thursday, 15 June 2023

There is a hole in one of the pairs of socks when my husband put them on this morning so not great

Rebecca , Sockshop 16 June 2023 16:41
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 15 June 2023

Feet are still sweaty. Smells like poor synthetic. But they are really comfortable.

Rebecca , Sockshop 16 June 2023 16:38
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
MaryAn
Friday, 19 May 2023

Good service, but poor quality bamboo plain socks.

Trusted Customer
Tuesday, 16 May 2023

Socks are very loose. I take size 5. Also stitching is already coming loose from the moccasin bottom

Rebecca , Sockshop 17 May 2023 09:17
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 April 2023

Yes! Instead of sending to the address I supplied you sent them to me so I then had to re-address them and send them to our Son who lives in Scotland

Rebecca , Sockshop 28 April 2023 09:48
Hello, Thank you for leaving your feedback. I am sorry to hear that you had issues with delivery. I can see that we only have one address on our system which is the address your order was sent to. I hope your son likes the socks once received. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 18 March 2023

Love the socks but delivery takes ages.still waiting. Please stop using Royal mail!!!

Rebecca , Sockshop 21 March 2023 16:42
Hello, Thank you for leaving your feedback. I am sorry to hear this, I can see that you have been in contact with my colleague over this matter and this is now being resolved. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 05 February 2023

Really disappointed with the bamboo loungewear. I’m a size 12, but I noticed the size 14 had my leg length (31 inch) so I ordered a size 14. The material is fine, pockets a bit small but ok, it was the leg length that was useless. No way was it 31inch. I didn’t actually get out a tape measure, but the trousers stopped mid calf. So I’m sending them back.

Trusted Customer
Tuesday, 24 January 2023

Website was easy to shop. It's a shame that the offered free gift was never sent. Probably best not to offer a gift if it doesn't appear.

Rebecca , Sockshop 25 January 2023 15:39
Hello, Thank you for leaving your feedback. In order to qualify for a free gift, an order must come to £40.00 and above. I can see that your order came to under £40.00 and this is why a free gift was not sent. Apologies, SOCKSHOP
Trusted Customer
Monday, 16 January 2023

Sadly I never received the order. It was posted to the wrong address, despite my address being up to date on their website because my Google Pay wallet had my old address they dispatched it there rather than to the address they as a company have. Refund refused, however l, why they would dispatch to an address a third party have rather than the address of their customer I have no idea.

Rebecca , Sockshop 24 January 2023 13:34
Hello, Thank you for leaving your feedback. I am sorry to hear this has happened. It is the customers responsibility to ensure that the address is correct. When this happens Royal Mail will return the item back to us and this can be resent/refunded. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 21 January 2023

You advertised a free pack when you ordered. I didn't get that.

Rebecca , Sockshop 24 January 2023 13:13
Hello, Thank you for leaving your feedback. I am sorry to hear this. In order to received the free pack, it must also be added to the basket.I can see that only 1 was added to your basket and this is why the free item was not sent. Kind regards, SOCKSHOP
Trusted Customer
Friday, 13 January 2023

I'm asked for a review before the product has been received. I'm not in a position to review the product. Why is there no option to pay customs prior to dispatch? This would turn me off buying again as it adds significantly to the cost.

Rebecca , Sockshop 13 January 2023 13:32
Hello, Thank you for leaving your feedback. I am sorry to hear your order has not yet arrived, this can take between 7-10 days to arrive. All information regardings customs and duty can be found on our dispatch and delivery page below: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Kind regards, SOCKSHOP
Trusted Customer
Thursday, 12 January 2023

One of the socks in my order arrived faulty with wool unravelling and have had to return it for an exchange, which I am still awaiting.

Rebecca , Sockshop 13 January 2023 13:28
Hello, Thank you for your feedback. I am sorry to hear that this happened. I can see that your returned item was received yesterday and an exchange sent. Kind regards, SOCKSHOP
Trusted Customer
Friday, 06 January 2023

Not the service but the socks themselves. As diabetic socks I expected not joins or rough parts that can damage or rub on my feet. But I'm not happy with the finishes o the toes, a bit lumpy. I've not worn them out yet so hoping for the best. Couldn't find an email address on invoice to contact Sock Shop with my comments Can't load photos to this review

Rebecca , Sockshop 13 January 2023 13:24
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. If you would like to comment further, please contact us at contact@sockshop.co.uk Kind regards, SOCKSHOP
Richard
Tuesday, 03 January 2023

I bought four pairs of socks. One had a hole in it on first wear.

Rebecca , Sockshop 13 January 2023 13:16
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Dave Shakespeare
Thursday, 29 December 2022

I was really disappointed to be offered a 24hr delivery service at an extra cost to not be given that service. Yes it's Christmas... So don't offer that service. I would expect to be told that service isn't available at a busy period. Very disappointing.

Rebecca , Sockshop 13 January 2023 13:13
Hello, Thanks for leaving your feedback. I am sorry that your order was delayed. It is stated on our delivery page that this delivery is not gauranteed. The delay was becuase here had been 2 days of Royal Mail strikes then Christmas day. This information is available on our delivery page. Kind regards, SOCKSHOP
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