SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2990 verified reviews.
Trusted Customer
Thursday, 06 February 2025

I'm still waiting to find out if they will replace them and I have posted them back today.

Rebecca , Sockshop 01 April 2025 12:20
Hello, Thanks for your feedback. I can see that this item has now been refunded. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 08 March 2025

Package says delieverd, yet don't have the package the courier picture is of a thumb 🤔

Penny McDonald
Monday, 24 March 2025

These latest socks are fine

Mrs Susan Harris
Sunday, 23 March 2025

As expected from ordering on line Delivery was swift no problems

Trusted Customer
Saturday, 22 March 2025

Ordering socks was straightforward and they were sen5 very quickly.

Trusted Customer
Monday, 24 February 2025

good delivery, accurately tracked. But they won't accept returns of items that have been worn, even tho that's the only way to find out that they don't fit

Rebecca , Sockshop 13 March 2025 12:12
Hello, Thank you for your feedback! We're glad to hear the delivery was smooth and tracked accurately. We understand that trying items on is the only way to assess the fit, and we’re sorry for any inconvenience this may cause. Our return policy is in place for new, unworn items, but we will certainly take your comments into account. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 February 2025

Easy to purchase. Fast delivery

Rebecca , Sockshop 13 March 2025 11:43
Hello, We're really sorry to hear that your socks have developed holes so quickly—that’s definitely not the quality we aim for. We appreciate your feedback and understand how disappointing this must be. We’ll pass your comments on to our product team for review. If you need any assistance with our returns process, please let us know. Thanks SOCKSHOP
Mick Baross
Wednesday, 12 March 2025

Great return and refund service

Trusted Customer
Wednesday, 12 February 2025

To date the service has been fine, but I am yet to receive my refund.

Rebecca , Sockshop 07 March 2025 13:38
Hello, Thanks for your feedback. I have checked and can see a refund was issued on the 12/02 If you have any queries, please contact us at: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind Regards, SOCKSHOP
Trusted Customer
Thursday, 06 March 2025

Good efficient service, delivery a little expensive.

Rebecca , Sockshop 07 March 2025 09:09
Hello, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our efficient service. We understand your concern regarding the delivery cost. We value your feedback. Kind regards, Rebecca SOCKSHOP
Trusted Customer
Saturday, 18 January 2025

Quality of produc has been poor this time - 2 pair failed within second wear

Rebecca , Sockshop 03 February 2025 12:23
Hello, Thank you for your feedback. We’re sorry to hear about the issue you had with the socks developing holes so quickly. However, I’m happy to see that my colleague has already resolved the matter. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re glad we could assist in resolving the issue. Best regards, SOCKSHOP
Trusted Customer
Wednesday, 15 January 2025

Initial service fine. Awaiting refund

Dennis Keeling
Tuesday, 28 January 2025

Slow but efficient

Rebecca , Sockshop 03 February 2025 11:17
Hello, Thank you for your feedback! We're glad to hear that you found the service efficient, though we apologize for the slower pace. We’re constantly working to improve and provide the best possible experience for our customers. If there's anything else we can assist with, please feel free to reach out. Best regards, SOCKSHOP
Brian Pugh
Thursday, 09 January 2025

Took longer than I thought to deliver, bearing in mind I paid for delivery

Rebecca , Sockshop 03 February 2025 10:43
Hello, Thank you for your feedback. We’re sorry to hear that your order took longer to arrive than expected, especially since you paid for delivery. We understand how frustrating delays can be, and we appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. We truly appreciate your support and hope you enjoy your purchase. Best regards, SOCKSHOP
Nicholas Wrigley
Saturday, 01 February 2025

Service was fine standard web order delivery of about 3-4 days. This is an online purchase and no human contact was involved so this request on feedback is rather redundant.

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