SOCKSHOP Feefo Reviews

i never received this

Good the first time, but unable to order a second pair as a spurious postcode which I did not enter kept showing up on the payment system.

Very bad not helpful at all and they don't seem to be bothered either

Ordered some socks but they never arrived tried to it sorted by email, just said they were delivered, can't speak to a living person to sort it out.

My order was not delivered and when I contacted customer service they were acting like I was denying receiving a £9 pair of socks

I ordered a pair of socks for my daughter, I had typed khaki into the search. I quickly rushed through the order not checking which is my fault. I saw the order was incorrect straight away. I got straight onto customer service, who said there nothing that can be done and was quite dismissive. Socks arrived incorrect and the only way to fix it was to take them to a post office and return at my cost.

First and last time shopping with Sockshop Pringle products are good , I’ll just source elsewhere in future. The customer service person Zoe is where any complaints start and finish and she’s always right.!!! They would do better to drop the free gift when you spend a certain amount altogether to save the disappointment when it’s not received and it will absolutely be your fault you didn’t receive it because Zoe said so. Tbh, they might do better dropping Zoe too as customer service isn’t really her forte.

These socks should be advertised now as 50% thinner. So in that regard the service I received is utterly deplorable. What makes it worse is you cannot even complain via an email to this company

Sent the wrong socks and customer service are impossible to contact. When you do chat to thrm the char falls off and you have to start again. Then nothing happens for weeks. Weeks later I do jot have the product I ordered.

Sock not suitable no support to return item. Not sure if this is a real company

I don't have my order!!!

I had was sent the wrong item I found it extremely difficult to sort out the returns and had a negative experience with customer service. They incompetence caused me a lot of inconvenience

Appalling actually. I have bought socks before from Sockshop so I would have expected them to have my address on their system . Despite this of course I did put my address on the requisition. HOWEVER they were sent to another address and a friend called at the house we thought MIGHT have been on their label. Yes I live at 59 not 58! Before my friend went door knocking I had informed Sock shop I had not received my order and was told it would be looked into and I would get an email reply stating what had happened. I’m still waiting for said email!

Delivered after 48 hours.

They have terrible stock control. I have been trying to buy Thorlo socks for ages but they never have them in stock. Useless.