SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2990 verified reviews.
Paul Hodgson
Sunday, 13 October 2024

No phone number and live chat leaves a lot to be desired as they can't help at all. Email responses have been adequate.

Trusted Customer
Monday, 14 October 2024

I have not received socks yet and its has been one week......... Not very happy............

Trusted Customer
Tuesday, 08 October 2024

The service was helpful, the person on the chat helped me to return them as I don’t have a printer for the returns label

Justina
Saturday, 21 September 2024

The website advertises these socks as one size but on the the packaging they are size 7-11, that is not one size and the person I bought ten for is a U.K. size 4. Sock Shop should advertise them correctly. They’re not bad socks but I’m left very disappointed after paying £3.95 delivery fee.

Rebecca , Sockshop 10 October 2024 13:36
Hello, Thank you for your feedback. We appreciate you bringing this to our attention, and we’re sorry for the confusion regarding the sizing. We strive for accurate descriptions and will review the product information to ensure clarity. If you have any further concerns or need assistance, please let us know! Kind regards, SOCKSHOP
Chris Jones
Wednesday, 18 September 2024

Standard online shop

Trusted Customer
Wednesday, 28 August 2024

Overall good but unless I was using the website wrong I got frustrated when filtering and viewing items only to find they were out of stock. I like to filter filter by in stock only as limited time so I can’t afford to waste time, so that puts me off websites like that. I’m not someone who gets tempted by seeing items out of stock that I want to register for when back. In stock I just shop as I need to buy

James Lawrence
Tuesday, 13 August 2024

Service was good very disappointed

Rebecca , Sockshop 13 August 2024 11:03
Hello, Thank you for your feedback. I’m sorry to hear that the socks aren’t stretching enough to accommodate swollen feet as intended. We understand the importance of a proper fit and I will pass on these comments so that we can address this issue. Your input is valuable, and we appreciate you bringing it to our attention. Kind regards SOCKSHOP
Emma Cragg
Monday, 29 July 2024

The quality of the items are very poor but the delivery arrived on time.

Rebecca , Sockshop 30 July 2024 14:11
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, please contact us via our chat so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Thursday, 18 July 2024

Arrived quickly, but that’s all I’m going to say

Trusted Customer
Monday, 15 July 2024

Website not particularly easy to navigate. Delivery time only fair. One item to be returned - it took several attempts to get through the process online.

Rebecca , Sockshop 16 July 2024 15:32
Hello, Thanks for leaving your feedback, I shall share this feedback with our team. Kind regards SOCKSHOP
Trusted Customer
Friday, 28 June 2024

I sent a message saying i was dissatisfied with the socks which cost I think £18.00 but have had no response.

Rebecca , Sockshop 09 July 2024 14:50
Hello, Thank you for your feedback. I am sorry to hear this, I shall contact you directly to find out further details. Kind regards SOCKSHOP
Michael Sanger
Monday, 08 July 2024

I have considering the two pairs not touched. The Service was good, so far.

Trusted Customer
Friday, 21 June 2024

Service fine. Packing / order accuracy not so good. Wrong size provided. Ordered a 10 received a 12

Rebecca , Sockshop 24 June 2024 15:54
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Friday, 21 June 2024

The order was delivered within a few days

Trusted Customer
Saturday, 22 June 2024

Test them before you buy please

Rebecca , Sockshop 24 June 2024 15:50
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
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