SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.72/5
Independent Feedback based on 2834 verified reviews.
Trusted Customer
Thursday, 30 July 2026

There was no problem returning a product for a full refund.

Trusted Customer
Thursday, 30 July 2026

Arrived in good time

GARETH TODDINGTON
Saturday, 01 August 2026

Speedy service and delivery. Shame about the product

Tania Farrar
Saturday, 08 August 2026

The socks them selves were great but the delivery was awful was told it would be 48 hours yet took 30th July didn’t arrive until the 7th August. My son won’t wear any other socks so caused a lot of meltdowns while waiting.

Rebecca , Sockshop 26 August 2026 16:29
Hello, Thank you for your feedback. We’re pleased to hear your son is happy with the socks, but we’re very sorry for the delay with delivery. We understand how frustrating the wait must have been, especially when you were expecting the order within 48 hours. We appreciate you bringing this to our attention. Kind regards SOCKSHOP
Paul Boyce
Monday, 03 August 2026

Never received my order.

Rebecca , Sockshop 26 August 2026 16:28
Hello, Thank you for your feedback. We’re sorry your order did not arrive as expected, but we’re pleased to confirm that the issue has now been resolved. Kind regards SOCKSHOP
Trusted Customer
Saturday, 08 August 2026

Awful, would not use again

Rebecca , Sockshop 26 August 2026 16:23
Hello Thanks for your feedback, I am sorry to hear this. I can see that my colleague sent a reply to you on the 07/08 and is awaiting your response. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 13 August 2026

They don’t fit. I already have done

Rebecca , Sockshop 26 August 2026 16:20
Hello, Thank you for your feedback. We’re sorry to hear the fit was not suitable for you and understand your disappointment. We can confirm the returned pack has now been received and refunded, and we appreciate you sharing your comments regarding the sizing. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 13 August 2026

Socks delivered in good time and chat bot and customer service were very efficient when dealing with a refund for a damaged pair.

Trusted Customer
Saturday, 15 August 2026

First attempt ended up stuck in Preston hub. Then took me another week's worth of emails and pointless chat conversation before a replacement was sent. Missed the birthday the items were meant as a gift for.

Rebecca , Sockshop 26 August 2026 16:12
Hello, Thank you for your feedback. We’re pleased to hear you were happy with the product, but we’re very sorry about the delay and the inconvenience caused while arranging the replacement. We understand how disappointing it must have been for the order to miss the intended birthday, and we appreciate you sharing your experience with us. Kind regards, SOCKSHOP
Stephen Parry
Sunday, 16 August 2026

As of yet im still watching for a solution to a replay

Rebecca , Sockshop 26 August 2026 15:04
Hello, Thanks for the feedback. Apologies that this has happened. I can see that a reply was sent on the 13/08 and we are still awaiting your response. Kind regards SOCKSHOP
Trusted Customer
Wednesday, 19 August 2026

Order never arrived.

Rebecca , Sockshop 26 August 2026 15:01
Hello, Thank you for your feedback. We’re sorry your order did not arrive as expected. We’re pleased that you were able to get in touch with our Customer Service team and that the matter has now been resolved. Kind regards SOCKSHOP
Philip Streatfield
Thursday, 20 August 2026

Delivery was quick and efficient, website easy to navigate.

Trusted Customer
Friday, 21 August 2026

Socks dispatched quickly, I received about a week after ordering. Sadly this was the only good part about this order

George Horton
Tuesday, 25 August 2026

Excellent response and service

Rebecca , Sockshop 26 August 2026 14:53
Hello, Thank you for your lovely feedback! We’re so pleased to hear you were happy with the product, response and service, and that you’d shop with us again. We really appreciate your comments. Kind regards SOCKSHOP
Stephen Davies
Wednesday, 26 August 2026

I've ordered many times with no issues.

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