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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
Absolutely negative
Poor. Time not received and I’m now overseas so can’t sort this out. Very disappointed and out of pocket
I received no service at all. Despite best efforts.
Really disappointed with this company. I ordered 5 items in this order but one of them arrived damaged. I contacted them via the chat, but as someone else already said, they kept palming me off saying they'll look into it and get back to me. I have had NO emails.
Socks developing holes on toes after 2 wears
AWFUL. Raised a service ticket 2 weeks 5 days ago, chased it twice. No response. I paid for a product I cant use and cant get hold of anyone to discuss. The online chat service isn't great as they just say "we will look into it". Avoid.
Email told me that my items had been sent so i went into my account to see it's progress. They say that your parcel will arrive in about 4-5 working days........it's already been that. My account states that I have not placed or payed for an order. I messaged them and my order number did not compute. Pam eventually found the order and gave me the Royal Mail tracking. Thank you Pam. But the whole thing is farcical......... Have received the Trust Pilot survey to recommend the products.................???? Until I get the items I paid for, I am thinking this is a scam............... Now another week later and still in the same boat............. I think after the week end i will demand a refund. This is the worst customer service, with no updates and no communication......................
Incredibly poor attitude from customer service when my socks didn't arrive. Wouldn't buy from Sock Shop again.
Terrible no product received
The goods that were delivered where utter rubbish - AVOID!
I haven't received anything from Sockshop and look forward to the chance of wearing them as soon as possible please.
Terrible customer service Had a query around why no free pair of socks. Spent half an hour going nowhere chatting to three different members of the customer service team. Can only assume they each cut me off. Won’t be buying from them again
I am still waiting for my order , which should have been delivered on 29th of May and today is 3rd of June. I have emailed with no reply , the chat button will not work , so if no action is forthcoming by the end of the day I will be asking for a full refund .
Didn't receive socks
Poor customer service
