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US Dollar ($)SOCKSHOP Feefo Reviews
We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.
Take a look below at what SOCKSHOP customers say…
VIEW OUR FEEFO PAGEShowing reviews from the last 12 months
I never received the socks so I am not happy
Never received item
They were blue not grey
I sent 3 e-mails to change delivery address, no reply
They have not arrived. We ordered a week ago. Royal mail tried to deliver twice and they still haven’t appeared. Maybe wait to send the feedback form u til after you are sure they have arrived.
Make sure quality is up to standard
A hole appeared in one sock in first use. I tried to write and send picture but the email bounced.
I placed order and paid extra for option of 24hr tracked delivery. After 9 days nothing has arrived. Only way to contact customer service was via a web chat with automated & very slow responses. No email or phone numbers provided. Tried numerous times. I was told a ticket has been raised for my enquiry and would get an email confirmation, guess what - still waiting on that too! Very poor service. Not sure what to do now to get a resolution. Assume parcel is lost as the tracking info is missing. One very disappointed & frustrated customer.
I still haven't received this item and when I used the chat they haven't offered to refund the item but for me to do the work and go find the item. Let's hope at some point SockShop decide to be helpful
These socks, I certainly not for men, and should not be advertised as men’s socks
I have been trying to return an unopened order, from the day it was delivered, as unfortunately I realised too late the person I had purchased the items for requires gentle grip cuffs. As I don't have the facility to print a Freepost return label, I offered to drop the items in person to the return address, however ino one has replied.
I have experienced a problem with one iof the pairs of socks I purchased, after wearing them once, they look as though they are going into holes in several places I tried finding an email address so that I could attach photo of the socks. No emails. Tried the chat line but didn't get anywhere before I wa disconnected. One message on chat line asked for my email address incase they didnt get back to me or we got disconnected. They have not bothered to get back to me. I had an email asking how I felt about my purchase and yet it was a no reply email. Very disappointed.
We are still awaiting the delivery
On receiving our order we noticed that several pairs of socks are completely different sizes as can be seen in the picture. Also several pairs had numerous pulls and broken threads. They are hard to see in the picture but after a little stretch the socks are beginning to show small holes. I reported this straight away and was told someone was going to get back to me the next day. 4 days later I’m still waiting so I guess no one will bother!
I buy many pairs of socks / boxers and recently bought 3 pairs of heat holders 1 tog as I needed a thinner pairs than bought before but after one days wear to work as a long distance hgv driver so not standing or walking all day the socks have a hole in the toe and worn thin up the heel aswell as patchy wear across the top of the foot aswell not very happy as there not cheap to purchase either I look forward to your comments and if you require pics I will take some never had this with any socks I’ve purchased before
