SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2991 verified reviews.
Trusted Customer
Thursday, 30 November 2023

Second order slightly wrong still waiting on it being sorted heard nothing fir ages absolutely useless customer service

Rebecca , Sockshop 06 December 2023 14:26
Hello, Thank you for your feedback. I am sorry to hear this. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 03 December 2023

It's probably not your fault, but I still haven't received the order. Royal Mail said they left it in my safe place, but I haven't found it anywhere. I still want the socks as I've been very happy with previous bamboo socks bought from you.

Rebecca , Sockshop 06 December 2023 14:21
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Ms Johanna McKay
Sunday, 19 November 2023

Bought last year £20 cheaper but as loved bought ad a gifts this year at £79 only for price to drop a week later so I am very let down.

Ms Johanna McKay 23 November 2023 07:18
Rebecca , Sockshop 29 November 2023 15:25
Hello, Thank you for leaving your feedback. I am sorry to hear that you are unhappy with our service. I shall share your feedback regarding this with the rest of the team. Kind regards, SOCKSHOP
Hannah Steele
Wednesday, 29 November 2023

Have not received product

Rebecca , Sockshop 29 November 2023 15:34
Hello, Thank you for your feedback. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 21 November 2023

Yoga socks not fit for use. They were advertised as non-slip and aren’t. I slid doing downward dog - a basic pose! In warrior pose they turned around my back foot so that the fine mesh top ended up taking all the pressure.

David Hart
Monday, 20 November 2023

Never received the socks. Royal Mail delivered them somewhere and provided a photograph of the front door they went in - unfortunately not ours. Sockshop seem reluctant to follow it up or do anything about it!

Rebecca , Sockshop 29 November 2023 15:11
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 14 November 2023

It reads on the website, that the delivery for purchases under 20 pounds do not require extra tax on the recipient's side. However I was charged an extra 8 Euro by the French post in order to receive my order. This additional cost is in no relation to the value of the product.

Rebecca , Sockshop 29 November 2023 15:05
Hello, Thank you for your feedback. I am sorry to hear this happened. All information regarding delivery and customs can be found below: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Kind regards, SOCKSHOP
Trusted Customer
Saturday, 11 November 2023

Beware of the address finder when you order. If your address isn’t found and you have to free type it, the computer will change your post code back to another post code and Royal Mail will ignore your free type and send it to that post code. And don’t expect any help from Sockshop because their customer service is non existent. I have several emails from Customer Service all saying I am at fault. I have even put a dummy order into their ordering page and it still changed my post code. Both Royal Mail and Sockshop insist they delivered to the correct address but it wasn’t my address and I still have no socks and have lost £27. I live in Wales but they delivered to Yeovil, Somerset

Rebecca , Sockshop 29 November 2023 14:58
Hello, Thank you for your feedback. I can see that Royal Mail returned this order to us as it was not delivered and this has been resent to you. I shall look into this issue you have raised further. Kind regards, SOCKSHOP
Trusted Customer
Friday, 10 November 2023

I wish I can review the sock, but I still not received my delivery, Royal Mail says in their depo 7 days ago, nothing they can do! This is the first time ordered from sockshop online, 100% disappointed.

Rebecca , Sockshop 10 November 2023 15:53
Hello, I am sorry to hear this. Please contact us via our chat on the page below and we can then help: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 25 October 2023

I haven't got my package yet and I am still awaiting any acknowledgement from SockShop

Rebecca , Sockshop 10 November 2023 15:03
Hello, Thank you for your feedback. I am sorry to hear this, please open our chat on the page below and we can help to resolve this: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 31 October 2023

Make sure size is correct

Rebecca , Sockshop 10 November 2023 14:25
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Keith Horsted
Monday, 16 October 2023

Order still not arrived. Really disappointed as I wanted them for a walking holiday tomorrow.

Rebecca , Sockshop 23 October 2023 14:41
Hello, Thank you for your feedback. I am sorry to hear there was a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 03 October 2023

Fullfill orders which have been paid for very poor after sales

Rebecca , Sockshop 23 October 2023 14:29
Hello, Thank you for your feedback. I am sorry to hear you have had issues with your order. I can see the missing item has been refunded. Apologies, SOCKSHOP
Trusted Customer
Monday, 02 October 2023

The socks were rubbish wouldn't buy again

Rebecca , Sockshop 23 October 2023 14:24
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 01 October 2023

Hi I am not sure how long these will last the stitching has come away already please can you get in touch to

Rebecca , Sockshop 23 October 2023 14:22
Hello, Thank you for your feedback. I am sorry to see this has happened. I can see that you have been in touch with my colleague and this has now been resolved. Kind regards, SOCKSHOP
YOUR RECENTLY VIEWED ITEMS

EMAIL NEWSLETTER

SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER

View our privacy policy here.