SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2991 verified reviews.
Trusted Customer
Saturday, 19 August 2023

I have emailed to amend the order as soon as I placed it and then another email once order was received yet have had no response to either of them therefore based on your non existing customer service will not be placing any more orders with you Kind regards

Rebecca , Sockshop 22 September 2023 16:08
Hello, Thanks for your email and I am sorry to see you did not receive an email to confirm the address change. Please accept my apologies for this. Kind regards, SOCKSHOP
Julia Parsons
Friday, 11 August 2023

Bamboo knickers Delivery on time Material good Fit terrible I sized up but still very tight band around the waist and leg really uncomfortable. Cannot wear these.

Rebecca , Sockshop 11 August 2023 14:18
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Chris Mullins
Thursday, 10 August 2023

I'm still waiting for the rest of my order

Rebecca , Sockshop 11 August 2023 14:17
Hello, Thank you for your feedback. I am sorry to hear there is a missing item from your order. Please get in touch with us at contact@sockshop.co.uk and we can resolve this for you. Kind regards, SOCKSHOP
N/a
Wednesday, 09 August 2023

Good service , stars was about the product

Rebecca , Sockshop 11 August 2023 14:15
Hello, Thank you for your feedback. I am sorry to hear you belive the photo does not accurately reflect the product. I shall have this looked into. Kind regards, SOCKSHOP
Terry BLOWER
Tuesday, 01 August 2023

Placed the order then straight away realised I had ordered the wrong size.i couldn't find a phone number on the site so I sent an email asking to change the size. Two hours later I received an email back saying it was too late and that it had been picked,packed and posted (I'm not surprised if it took so long to answer my email)

Rebecca , Sockshop 11 August 2023 14:12
Hi, Thanks for your feedback. I am sorry to hear this. We do try to amend our orders and answer emails as soon as possible but sometimes, as in your case, orders have already been dispatched. Please return this item to us for an exchange once received. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 July 2023

Socks were made of very thin material, felt very cheap. I sent the straight back.

Rebecca , Sockshop 11 August 2023 14:10
Hello, Thanks for the feedback. Bamboo is a thinner material than the usual cotton sock. I can see this has been returned to us and a refund issued. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 27 July 2023

very very poor quality sock nothing like the sockshop gentle I have bought in the past all 6 pair going in the charity bag

Rebecca , Sockshop 11 August 2023 14:08
Hello, I am sorry to hear this. I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 19 July 2023

I have yet to receive my order. According to Royal Mail it has been delivered but the photo provided is not my address or that of my immediate neighbours. I was also at home at the time they claim to have delivered. It is now 4 days overdue from the promised delivery date.

Rebecca , Sockshop 11 August 2023 14:07
Hello, Thank you for leaving your feedback. I can see via your contact with my colleague that this item has been received and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 18 July 2023

Packsge was never received. No ipdates have been made and rotal mail gas no visibility of the package.

Rebecca , Sockshop 11 August 2023 14:06
Hello, Thank you for your feedback. I am sorry to hear this. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards SOCKSHOP
Trusted Customer
Saturday, 15 July 2023

Item missing. Only packaging delivered

Adrianne , Sockshop 09 August 2023 12:00
Thank you for your feedback. I am terribly sorry to hear this. Please get in touch with us at contact@sockshop.co.uk and we can help resolve this issue. Sincere apologies and kind regards, SOCKSHOP
Trusted Customer
Wednesday, 12 July 2023

The delivery was super quick and the communication was excellent. Just disappointed with the quality of product.

Piotr Sławiński
Tuesday, 11 July 2023

Nie otrzymałem zamówienia do dzisiaj.

Adrianne , Sockshop 11 July 2023 14:22
Dziękujemy za pozostawienie opinii. Przykro mi, że nadal nie otrzymałeś swojego zamówienia. Skontaktuj się z nami pod adresem contact@sockhop.co.uk, a my pomożemy Ci rozwiązać ten problem. Przepraszamy i pozdrawiamy, SOCKSHOP
Sharon Potter
Saturday, 08 July 2023

I have not received my socks.

Adrianne , Sockshop 10 July 2023 14:28
Many thanks for leaving your feedback. I am so sorry to hear that you have still not received your order. Please accept my sincere apologies. Please get in touch with us at contact@sockshop.co.uk and we can help resolve this. Apologies and kind regards, SOCKSHOP
Trusted Customer
Saturday, 27 May 2023

Delivered to wrong address in Stockton on tees should of been east leake Loughborough Leicestershire. I did contact you and Royal Mail but nothing has been done about it . So someone has gained free socks

Rebecca , Sockshop 03 July 2023 10:41
Hello, I can see that Royal Mail returned the parcel to us and this was then resent to you and this has now been resolved. Kind regards, SOCKSHOP
Berrice Hemming
Wednesday, 24 May 2023

No very good - haven’t received the goods and have discovered they been sent to a strange postcode but the the rest of the address correct. I’ve lived at my address for over 16 years and definitely know my correct address and postcode!! Who changed it I have no idea or why!! Got absolutely no help when I complained - no replacement or refund! Really needed the soft top socks as my husband has a medical condition affecting his feet and ankles. Customer service really awful! What a way to run a business! I will never order from Sock Shop ever again!

Rebecca , Sockshop 03 July 2023 10:39
Hello, I am sorry to hear this happened. I can see that your parcel was returned to us by Royal Mail and resent to you. Kind regards SOCKSHOP
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