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Ends midnight (BST) 15.06.2026
Ends midnight (BST) 15.06.2026

SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

VIEW OUR FEEFO PAGE

Showing reviews from the last 12 months

4.75/5
Independent Feedback based on 3207 verified reviews.
Sharon Potter
Saturday, 08 July 2023

I have not received my socks.

Adrianne , Sockshop 10 July 2023 14:28
Many thanks for leaving your feedback. I am so sorry to hear that you have still not received your order. Please accept my sincere apologies. Please get in touch with us at contact@sockshop.co.uk and we can help resolve this. Apologies and kind regards, SOCKSHOP
Trusted Customer
Saturday, 27 May 2023

Delivered to wrong address in Stockton on tees should of been east leake Loughborough Leicestershire. I did contact you and Royal Mail but nothing has been done about it . So someone has gained free socks

Rebecca , Sockshop 03 July 2023 10:41
Hello, I can see that Royal Mail returned the parcel to us and this was then resent to you and this has now been resolved. Kind regards, SOCKSHOP
Berrice Hemming
Wednesday, 24 May 2023

No very good - haven’t received the goods and have discovered they been sent to a strange postcode but the the rest of the address correct. I’ve lived at my address for over 16 years and definitely know my correct address and postcode!! Who changed it I have no idea or why!! Got absolutely no help when I complained - no replacement or refund! Really needed the soft top socks as my husband has a medical condition affecting his feet and ankles. Customer service really awful! What a way to run a business! I will never order from Sock Shop ever again!

Rebecca , Sockshop 03 July 2023 10:39
Hello, I am sorry to hear this happened. I can see that your parcel was returned to us by Royal Mail and resent to you. Kind regards SOCKSHOP
Trusted Customer
Monday, 22 May 2023

DO NOT ORDER - I ordered 3 pack of boxer shorts and paid extra fro the 24 hours postage. It took 72 hours to get to me and they sent a pack of 3 socks. Terrible service only gave 1 star as I couldn't give no stars, they don't deserve the 1 star.

Rebecca , Sockshop 03 July 2023 10:36
Hello, Thanks for your feedback. I am sorry to hear this happened. I can see that the socks have been returned and a refund issued. Kind regards SOCKSHOP
Trusted Customer
Wednesday, 07 June 2023

Still not received goods at 7th June Royal Mail service is appalling

Rebecca , Sockshop 03 July 2023 10:34
Hello, I am sorry to hear this. Royal Mail returned to us and this has now been refunded. Kind regards, SOCKSHOP
Laurent Saint Quentin
Monday, 19 June 2023

Hey, they asked me to pay 18 euros for custom taxes which I refused this is bad, I used to order on your website, but I won't anymore because of that I can't pay 18euros on something I payed 50euros already.

Rebecca , Sockshop 03 July 2023 10:30
Hello, Thanks for your feedback. All information regarding customs can be found on our delivery page: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Kind regards, SOCKSHOP
Joseph Keena
Saturday, 24 June 2023

Order not recieved upto 23/06/23. Held at Customs pending payment by me of VAT plus charges €10.24. A Brexit problem.

Rebecca , Sockshop 03 July 2023 10:29
Hello, Thanks for your feedback. All information regarding customs can be found on our delivery page: https://www.sockshop.co.uk/pages/customer_services/customer_information/dispatch_delivery Kind regards, SOCKSHOP
Trusted Customer
Friday, 30 June 2023

I haven' got the order up this moment.

Rebecca , Sockshop 03 July 2023 10:26
Hello, Thanks for the feedback. I am sorry to hear this. Please get in touch with us directly at contact@sockshop.co.uk and we can resolve this for you Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 06 June 2023

Socks are very very poor quality. After 1 wear there are ladders and a hole in the sock! Disappointed. Will require a refund .

Rebecca , Sockshop 03 July 2023 10:23
Hello, Thank you for your message. I am sorry to hear this. I can see this has now been returned and a refund issued. Kind regards, SOCKSHOP
Kari Burton
Tuesday, 06 June 2023

Very poor. I ordered the longer leg Ralph Lauren briefs. It said longer leg on the order but they were definitely the short leg. The girl I spoke with insisted that they were the correct ones. I assured her they were not. I opened the box, they were definitely not the long ones. She was very unhelpful so I had no choice but to return and ask for a refund.

Rebecca , Sockshop 03 July 2023 10:21
Hello, Thanks for your feedback. I am sorry to hear your unhappy with our service and item. I can see this has now been returned and a refund issued. Kind regards SOCKSHOP
Mark James Larbey
Thursday, 08 June 2023

the 40 denier tights I will be sending back because they keep falling down.

Rebecca , Sockshop 16 June 2023 16:45
Hello, Thank you for leaving your feedback. I am sorry that this has happened, I can see that you have returned this item to us and you have now been refunded. Kind regards, SOCKSHOP
Colin Evans
Friday, 09 June 2023

Excellent service but very disappointing with the Farah socks I received. They are so tight and non stretchey that I cannot put them on. I have reverterd to wearing my original Farah socks which appear to be made from a different material. Very disappointing Kind Regards Colin Evans

Rebecca , Sockshop 16 June 2023 16:39
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 04 June 2023

Item still hasn’t arrived, no tracking number provided - very poor

Rebecca , Sockshop 16 June 2023 16:27
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 23 May 2023

I bought my husband a pair of your bamboo socks. His toe broke through them on the first day of wearing them and we had to throw them away.

Rebecca , Sockshop 01 June 2023 16:44
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
Trusted Customer
Thursday, 01 June 2023

Better quality goods

Rebecca , Sockshop 01 June 2023 16:43
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Please return this item to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Kind regards, SOCKSHOP
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