SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2991 verified reviews.
Edward Strang
Friday, 18 September 2020

Unfortunately the items sent were not the items advertised

Rebecca , Sockshop 02 October 2020 14:56
Hello, I am sorry that you are unhappy with your purchase and the inconvenience that this has caused. I can see that you have now returned the items and you have now been refunded. Kind regards, SOCKSHOP
TA Rigby
Monday, 07 September 2020

The socks are lovely quality, arrived on time etc. I ordered 3 lots of x2 grey socks for my daughter for school. However received x3 lots of 1 pair grey, 1 pair black. She is not allowed to wear black to school.

Rebecca , Sockshop 02 October 2020 14:33
Hello, Thank you for leaving your feedback. I am sorry to hear this has happened. Please return these items to us to receive an exchange. Apologies, SOCKSHOP
Trusted Customer
Thursday, 10 September 2020

Service was fast and good but I bought the seamless socks and they have gone bobbled on first wash so not entirely happy with the purchase

Rebecca , Sockshop 02 October 2020 14:25
Hello, Thanks for leaving your feedback. I am sorry that you are not happy with this item. I shall share your feedback with the rest of the team.Thanks, SOCKSHOP
Trusted Customer
Friday, 18 September 2020

Stop charging multiple shipping costs for a single package

Rebecca , Sockshop 02 October 2020 12:59
Hello, As you placed 3 separate orders the shipping was charged 3 times. I can see that you have now been refunded and this issue is resolved. Kind regards, SOCKSHOP
Trusted Customer
Thursday, 03 September 2020

Good quality however, extremely expensive. Paid £9.99 for one pair on white ankle socks. Thought they were a pack of or wouldn't of purchased.

Rebecca , Sockshop 02 October 2020 12:55
Hello, Thanks for leaving your feedback. I am pleased to see that you are happy with the quality of this purchase. I am sorry that you did not receive what was as expected as we try to make all of our product information as accurate as possible. I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Margaret Elizabeth Jackson
Wednesday, 30 September 2020

My purchase was fine BUT I was so annoyed with your set up of paying... It says payment AND address. This was wrong. You should have a payment and also a different address place for sending presents etc,. so you can write in the address the customer wishes to use. IN my case I needed this present to go to Manchester BUT it didnt because of your address set up. I have paid you postage to send this present to myself and it was intended for a birthday. I have had to go out to post it again to the birthday person.. costing me more postage.. I have paid for two lots of postage . So please can you have a different address area on your payment page.. please. Thank you.

Rebecca , Sockshop 02 October 2020 12:12
Hello, Thank you for leaving your feedback. We do have a billing address (box 1) and a separate delivery address (box 3). Kind regards, SOCKSHOP
Trusted Customer
Friday, 07 August 2020

I have not rcvd my order so not very happy

Rebecca , Sockshop 28 August 2020 16:29
Hello, Thank you for leaving your feedback. I can via the tracking number that your order has now been delivered. I am sorry that you encountered a delay in receiving your order. Kind regards, SOCKSHOP
Gordon Hill
Wednesday, 29 July 2020

I called prior to purchase to explain that I needed socks that would allow for swollen lower legs and not cut into the skin and was advised to get these as the cuff was wider and would stretch more and not dig in, they don't. So I now have three pairs of socks that I can't return because the return policy is they must be "unworn, in their original condition, in their original packaging", how can I check that they fit properly without wearing them?

Rebecca , Sockshop 28 August 2020 15:18
Hello, Thank you for leaving your feedback. I am really sorry to hear that this item was not suitable for you. I shall share your feedback regarding this item with the rest of the team. Apologies, SOCKSHOP
Trusted Customer
Thursday, 27 August 2020

These socks are too big for size 6 or 7 feet. Rather disappointed as previous purchases of this size have been ok and rather smaller.

Kim Hill
Thursday, 20 August 2020

Received the wrong item and not able to return to get the right size

Rebecca , Sockshop 25 August 2020 10:52
Hello, Thank you for laving your feedback. I am really sorry that this has happened, please accept my apologies for this. I can see that you have been in contact with my colleague directly over this matter, who is resolving this for you. Apologies, SOCKSHOP
Trusted Customer
Tuesday, 18 August 2020

I have yet to receive my order

Rebecca , Sockshop 25 August 2020 10:50
Hello, Thank you for leaving your feedback. I am sorry that you have not yet received your order. I can see that you have been in contact with my colleague directly over this matter who will look into this for you. Kind regards, SOCKSHOP
Malcolm Eastwood
Friday, 14 August 2020

Still waiting for a delivery of my order after 7 days for in stock items

Rebecca , Sockshop 25 August 2020 10:45
Hello, Thank you for leaving your feedback. I am sorry that you have encountered issues receiving your order. I can see that you have been in contact with my colleague directly over this matter. Kind regards, SOCKSHOP
Trusted Customer
Friday, 07 August 2020

Nothing wrong with the service. It’s the products that were a problem

Rebecca , Sockshop 25 August 2020 10:38
Hello, Thank you for leaving your feedback. I am pleased to hear that you are happy with our service and that you received your order promptly. I am sorry that this item was not as expected and that this item has now been returned and refunded. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 02 August 2020

An item was advertised incorrectly therefore the item received did not match what I had ordered. On querying this I was informed politely that it must have been new stock. As the item ordered is for school (and needs to have writing hidden) what I received is not fit for purpose however keeping them is less hassle than returning. 3+ weeks later and the incorrect image is still showing.

Rebecca , Sockshop 25 August 2020 10:22
Hello, Thank you for leaving your feedback. I am sorry that this has happened and I can now confirm that the image is now correct for this item. Apologies for any inconvenience caused. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 01 August 2020

I have not yet received the socks. The house number was omitted from the address. The post office returned them to you. I am waiting for the delivery.

Rebecca , Sockshop 25 August 2020 10:12
Hello, Thank you for leaving your feedback. I am sorry that you have encountered issues receiving your order. I can see that you have been in direct contact with my colleague who resolved this issue for you. Kind regards, SOCKSHOP
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