SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.72/5
Independent Feedback based on 2834 verified reviews.
Maureen Hally
Monday, 06 April 2026

Far from satisfactory. As stated before have not received purchase.

Idris Foster Edwards
Thursday, 09 April 2026

I did leave a comprehensive review but it was deleted when I moved forward on your site so the feedback system is failing also.

Trusted Customer
Friday, 03 April 2026

Order not received !!

Peter Barker
Monday, 30 March 2026

I expected a pair of thick knee high socks. The wool was so thin you could see daylight when you stretched them (my usual shoes did not fit properly when worn). They are not knee high, barely reaching halfway up my calf, and I am just 5' 4" tall with short legs. For £20 a pair a bad choice

Terry Howes
Saturday, 07 February 2026

Obviously not until I eventually get the good or a refund

Rebecca , Sockshop 20 March 2026 15:40
Hello, Thanks for your feedback. I can see Royal Mail returned to sender and this order has been resent to you. This has now been resolved, if you have further issues please contact us via our chat. Kind regards, SOCKSHOP
Julie Coombs
Sunday, 08 February 2026

Wrong colour sent

Trusted Customer
Friday, 20 February 2026

Ordered a week ago still not received using Royal Mail is such a bad choice these days

Rebecca , Sockshop 20 March 2026 15:03
Hello, I am sorry to hear you experienced a delay receiving your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Glen Marriott
Monday, 02 March 2026

Never received my order, as they never even despatched it to Royal mail like they said. Avoid!

Glen Marriott 04 March 2026 06:59
Rebecca , Sockshop 20 March 2026 14:44
Hello, I am sorry to hear this. Please contact us using the link below and we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Friday, 06 March 2026

Haven’t heard anything from them

Rebecca , Sockshop 20 March 2026 14:33
Hello, Thanks for your feedback. I am sorry you have had issues with your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Monday, 09 March 2026

I will be complaining so I will see the response

Rebecca , Sockshop 20 March 2026 14:28
Hello, Thanks for the feedback. I am sorry to hear you aren't happy with your purchase. Please contact our customer service department where they can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Saturday, 14 March 2026

My order hasn’t arrived . I have contacted support twice and no refund

Rebecca , Sockshop 20 March 2026 14:23
Hello, I am sorry that you had issues receiving this order. I can see that my colleague has now resolved this for you. Apologies, SOCKSHOP
Trusted Customer
Wednesday, 18 March 2026

See last response. In previous attempt at purchase I wanted to remove some socks from my basket but could not do so. The chatbot just kept saying that it could. I could not find any other help so had to abandon the purchase altogether.

Rebecca , Sockshop 20 March 2026 14:19
Hello, I am sorry to hear you had issues removing items from the basket. When you press the basket, there should be a little bin icon in the bottom right, below the price. Our chat service is not run by bots, so if ask them to escalate this issue this it will then be passed onto the team to look into further. Apologies, SOCKSHOP
Richard N White
Thursday, 29 January 2026

service ok but socks rubbish far too tight for diabetic

Dennis Marshall.
Monday, 26 January 2026

You should choose your suppliers more carefully.

Sharon Fuller
Friday, 23 January 2026

Wanted socks returned in original packaging- I had already thrown this away sadly. Agent really didn’t seem bothered and just kept telling me to put all details on the online form.

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