SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2990 verified reviews.
Trusted Customer
Wednesday, 18 March 2026

See last response. In previous attempt at purchase I wanted to remove some socks from my basket but could not do so. The chatbot just kept saying that it could. I could not find any other help so had to abandon the purchase altogether.

Rebecca , Sockshop 20 March 2026 14:19
Hello, I am sorry to hear you had issues removing items from the basket. When you press the basket, there should be a little bin icon in the bottom right, below the price. Our chat service is not run by bots, so if ask them to escalate this issue this it will then be passed onto the team to look into further. Apologies, SOCKSHOP
Richard N White
Thursday, 29 January 2026

service ok but socks rubbish far too tight for diabetic

Dennis Marshall.
Monday, 26 January 2026

You should choose your suppliers more carefully.

Sharon Fuller
Friday, 23 January 2026

Wanted socks returned in original packaging- I had already thrown this away sadly. Agent really didn’t seem bothered and just kept telling me to put all details on the online form.

Christopher Swinscoe
Saturday, 10 January 2026

Awful, took my money but did not get items

Dave Cowell
Tuesday, 13 January 2026

Terrible. Couldnt get any worse.

Trusted Customer
Monday, 19 January 2026

I haven't received a service yet as I've only just registered my review

Trusted Customer
Friday, 09 January 2026

I haven't received the socks yet

Trusted Customer
Sunday, 04 January 2026

Poor slow delivery

Richard Lewis
Monday, 29 December 2025

Read the feedback given.

Trusted Customer
Wednesday, 07 January 2026

Not received yet

Trusted Customer
Monday, 05 January 2026

Why are you asking me how they are when they have not been delivered? You appear a company that has not got its act together.

Trusted Customer
Saturday, 03 January 2026

service 7 arrival of parcel was fine

Trusted Customer
Tuesday, 30 December 2025

Ordered 3 packs but only 1 delivered - follow up customer service rather poor. No one confirmed what's happened, refund offered quite quickly but not yet received. Socks themselves were quite good quality and nice. Shame more than half the people I planned to gift them to were left without.

Glyn Davies
Friday, 28 November 2025

Service was good but product is poor.

Rebecca , Sockshop 23 December 2025 14:24
Hello, Thank you for your feedback. We're sorry to hear the socks didn't meet your expectations and appeared too thin. Your comments have been noted and will be reviewed by the relevant team. Kind regards, SOCKSHOP
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