SOCKSHOP Feefo Reviews

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 2990 verified reviews.
Trusted Customer
Wednesday, 26 March 2025

Very prompt delivery, items just as ordered.

Rebecca , Sockshop 01 April 2025 12:04
Hello, Thank you so much for your feedback! We’re delighted to hear that your order arrived promptly and that you’re happy with your items. Your satisfaction is our priority, and we truly appreciate your support! Kind regards, SOCKSHOP
Sue W
Thursday, 13 February 2025

Terrible that you can’t return this item but also can’t possibly see if they fit without removing the packaging and nylon ties! Do not purchase, ridiculously tight even by going to a larger size that’s supposed to fit 3 sizes larger than my feet!

Rebecca , Sockshop 13 March 2025 12:20
Hello, We’re really sorry to hear about the issues with sizing and the difficulty with our return policy. We understand that it can be frustrating to not be able to assess fit without removing the packaging, and we appreciate your feedback. Your comments will be taken into consideration as we review our product offerings and policies. Thank you for sharing your experience. Thanks, SOCKSHOP
Trusted Customer
Thursday, 27 February 2025

Service was OK, product not so.

Catherine Fletcher
Wednesday, 08 January 2025

Delivery service wasn't good sent to wrong place

Rebecca , Sockshop 03 February 2025 10:38
Hello, Thank you for your feedback. We’re sorry to hear that there was an issue with the delivery, and we understand how frustrating that must have been. While we strive to ensure orders are delivered accurately, we regret that this didn’t happen in your case. That said, we’re happy to hear that your order has now been received. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best regards, SOCKSHOP
Trusted Customer
Thursday, 05 December 2024

Service ok came quickly, socks wear out on the sole after only one winter wearing them bamboo socks purchased as present

Rebecca , Sockshop 11 December 2024 12:59
Hello, Thank you for your feedback! We're glad you were happy with our service. Sorry to hear the socks wore out after one winter—your comments are appreciated. If you'd like assistance with alternatives, feel free to reach out! Thanks, SOCKSHOP
Trusted Customer
Sunday, 10 November 2024

Order was not what I ordered.

Rebecca , Sockshop 11 November 2024 10:53
Hello, Thank you for your feedback on our Sockshop Bamboo Knee High Socks. We’re glad to hear you’re happy with the quality, though we apologize for the mix-up with the styles. It’s great to know you've decided to keep both pairs, but if you’d like assistance with an exchange or have any other concerns, please don’t hesitate to reach out. We’ll make sure our team reviews your comments to help prevent similar issues in the future. Thank you again for sharing your experience! Kind regards, SOCKSHOP
Trusted Customer
Saturday, 19 October 2024

I have not received socks yet and its has been one week......... Not very happy............ What is Sockshop email address

Rebecca , Sockshop 21 October 2024 09:50
Hello, Thanks for your feedback. I am sorry to hear that your order has not yet been received. Please contact us via our chat so that we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Friday, 18 October 2024

I have not received socks yet and its has been one week......... Not very happy............

Yvo Fish
Friday, 30 August 2024

For some extraordinary reason you sent the socks to my old address despite assuring me that they were coming here. Luckily Royal Mail redirected the package. This is not the service I have hitherto received from.Sock Shop.. Have you been taken over by an equity fund ? Pull your socks up Sock Shop !!

Rebecca , Sockshop 03 September 2024 09:52
Hello, Thank you for your message. I'm sorry to hear about the confusion with your delivery address. I’ve checked our records, and the socks were shipped to the address provided with your order. Since you used PayPal, it’s possible that it automatically used an old address stored in your account. We recommend checking your PayPal settings to ensure your preferred address is up to date for future orders. I’m glad to hear Royal Mail was able to redirect your package. We always strive to provide excellent service, and we appreciate your understanding in this matter. If there’s anything else we can help with, please let us know. Kind regards, SOCKSHOP
Steve Baker
Saturday, 10 August 2024

I think this is contained in my review above, I’m sure that this is not the first negative review you have received and in the ideal world you should refund me the full amount for my purchase

Trusted Customer
Monday, 22 July 2024

They took a while to be delivered but turned up in the end. This however was down to the delivery company. Was boxed well and arrived undamaged.

Rebecca , Sockshop 26 July 2024 14:04
Hello, Thanks for leaving your feedback about this item, I shall share this feedback with our team. Kind regards SOCKSHOP
Dev Malhotra
Saturday, 13 July 2024

No news when socks are going to be delivered

Rebecca , Sockshop 16 July 2024 15:26
Hello, Thanks for your feedback. Your order was dispatched from our UK warehouse onte 08/07/2024 via Royal Mail Air Mail. This service usually takes between 7-10 days to arrive. Kind regards SOCKSHOP
Trusted Customer
Thursday, 11 July 2024

Cannot recover return qr code and no email

Rebecca , Sockshop 16 July 2024 15:38
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, please contact us via our chat so we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 29 May 2024

Wrong item sent. Ordered 3-pack of navy; received 3-pack of different colours. Decided to keep, rather than go through hassle of return/refund.

Rebecca , Sockshop 30 May 2024 09:48
Hi, Thank you for leaving your feedback. I am sorry to hear this has happened and I shall look into this further to make sure this does not happen again. If you do change your mind please return this to us by following the instructions on the link below: https://www.sockshop.co.uk/pages/customer_services/customer_information/returns Apologies, SOCKSHOP
Trusted Customer
Sunday, 19 May 2024

Sockshop customer service very poor tried to add an extra pair of socks to the order it was placed on Sunday so I would have thought they wasn’t processed yet. Contacted customer service and they refused to add extra pair so I had to pay for extra delivery charge and guess what they was delivered at the same time and in two packages what a waste and harm to the environment.

Rebecca , Sockshop 20 May 2024 10:01
Hello, Thank you for your feedback. I am sorry to hear this. Apologies, but we are not able to add an additional charge to an item already purchased. The whole order would need to be cancelled and the correct items re-ordered. Apologies for any inconvenience. Kind regards, SOCKSHOP
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