Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3207 verified reviews.

Trusted Customer

Wednesday, 06 July 2016

I have not received the item I have ordered yet despite ordering it at the beginning of last week, which I am really not happy about. their website doesn't leave an email address to contact them with which also doesn't fill me with confidence.

SockShop , Sockshop 06 July 2016 08:47

Many thanks for your feedback. I am sorry that you have not yet received your items. Your order was dispatched on 29th June using Royal Mail's 2nd Class service. Delivery usually takes 2-3 working days, though we do ask customers to allow 7 days in case of postal delays. If you still do not receive your order by the end of the week, please do not hesitate to contact us at contact@sockshop.co.uk. Our full contact information can be found on the "Contact Us" page of our website - https://www.sockshop.co.uk/customer_services/customer_information/contact_us/ Kind regards, Tara

Trusted Customer

Monday, 04 July 2016

Very poor website. Misleading information. Very argumentative - my fault not theirs!

SockShop , Sockshop 05 July 2016 09:30

Thank you for your feedback. I'm sorry to hear that you are unhappy with our website. Please know that I will certainly share your comments with our web team so that we can look into this issue. Kind regards, Tara

Trusted Customer

Saturday, 02 July 2016

No delivery of Sunday evening order! It is now the following Saturday! Two items were needed for sick relative - very upset by this service

SockShop , Sockshop 04 July 2016 11:58

Many thanks for your feedback. I am very sorry that you have not yet received your items! Your order was dispatched on 27/6/16 using Royal Mail's 2nd Class service. Delivery usually takes 2-3 working days, though we do ask customers to allow up to 7 days in case of postal delays. If you do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Kind regards, Tara

04 July 2016 12:35

The goods finally arrived today - everything in good order! Probably the postal delivery was more to blame than SockShop - in the past - deliveries were always exactly on time - so hopefully this was a one-off

04 July 2016 12:35

SockShop , Sockshop 04 July 2016 13:40

Thank you for the update! I'm so pleased to hear that the socks have finally arrived. My apologies once again for the delay! Best regards, Tara

Trusted Customer

Sunday, 19 June 2016

The colours as shown on your website are not accurate to real life. Unfortunately only find our this once socks arrive. With technology today this should not happen, and is a put off buying on the internet.

SockShop , Sockshop 21 June 2016 09:43

Thank you for your feedback! As with your previous comment, I have emailed you directly about this in the hope that I may be able to help resolve the issue. My apologies once again for the disappointment caused. Kind regards, Tara

Trusted Customer

Wednesday, 08 June 2016

No email confirmation so ended up placing a second order, all other online purchases are confirmed by email

SockShop , Sockshop 08 June 2016 14:34

Thank you for your feedback! I'm very sorry to hear that you did not receive a confirmation email from us. Please know that this is not a regular occurrence with SockShop and this should not have happened since these emails are automated. I will of course share your comments with our web team so that we can look into the matter. Please return the duplicate order to us using the freepost label provided and we will certainly issue you a refund. I can only apologise for the inconvenience caused and hope that this will not deter you from shopping with us again. Best regards, Tara

Trusted Customer

Monday, 06 June 2016

Socks bought in the past from the s s have been poor quality.

SockShop , Sockshop 07 June 2016 08:46

Thank you for your feedback! I'm pleased to hear that you are happy with your most recent purchase, though I'm sorry that you have been unhappy with the quality of products you have previously purchased. I hope that we were able to resolve this at the time, but for future reference, we do offer a free UK returns service, and we're happy to refund or exchange any unwanted/unsuitable items within 30 days of buying. My apologies for the disappointment caused. Best regards, Tara

Trusted Customer

Monday, 06 June 2016

Was satisfied when I bought in the London shop before but the mail order was a Disappointment. Two out of the six pairs of socks I received were damaged on arrival.

SockShop , Sockshop 06 June 2016 16:10

Thank you for taking the time to leave your feedback. I'm really sorry to hear that your socks were damaged on arrival! This certainly shouldn't have happened - please know that I will share your comments with the rest of the team to prevent this from happening again. I will contact you directly about this to resolve the issue. I hope that this is acceptable. My apologies once again and best regards, Tara

Trusted Customer

Saturday, 28 May 2016

Speedy delivery but not happy with service.

SockShop , Sockshop 31 May 2016 11:26

Thank you for your recent order and for taking the time to leave your feedback. I am very sorry about this! We are currently looking into the issue and are checking our stock to prevent this from happening again - thank you for bringing this to our attention. As soon as the return is received we will arrange for a replacement pack to be sent out to you. My apologies once again and best regards, Tara

Trusted Customer

Thursday, 26 May 2016

I am yet to receive an email notifying me that my order has been dispatched however funds have been withdrawn from my account

SockShop , Sockshop 26 May 2016 08:23

Many thanks for your feedback. I'm very sorry to hear that you have not yet received a confirmation of dispatch email from us - these are automated so this certainly should not have been the case. Please know that I will forward your comments onto our web team and we will look into this. I can confirm that your order was dispatched on 16/5/16 via Royal Mail Air Mail. Overseas delivery usually takes 5 working days, though we do ask customers to allow 14 days in case of postal delays. If you do not receive your items in this time, please do not hesitate to contact us at contact@sockshop.co.uk and we will be able to resolve the issue. Best regards, Tara

Trusted Customer

Monday, 16 May 2016

I found their website confusing with so many different options. This resulted in me ordering 18 pairs of socks instead of the 9 pairs I wanted. On going through the procedure in their website I clicked on the colour brown. Further on in the procedure it changed to beige and i could not change this. I did not appreciate the curt manner of their acknowledgement of my complaint. Their pricing was also in dollars with no concersion.

SockShop , Sockshop 16 May 2016 10:43

Thank you for your recent order and for your feedback. I'm sorry to hear that you experienced difficulties when placing your order online. I will certainly share your comments with our web team so that we can look into this issue. With regards to the unwanted socks, please return these to us using the freepost label provided and we will of course issue a refund as soon as these are received. We do have a selection of free gifts to choose from, but please feel free to return the Kids 3 Pair England White Trainer Socks as well and we'll be happy to exchange for another free gift. I can only apologise for the disappointment caused and hope that this will not deter you from shopping with us again. If you have any questions, please do not hesitate to contact us at contact@sockshop.co.uk. Best regards, Tara

Trusted Customer

Friday, 06 May 2016

Purchased my product on Friday and paid £6 for next day delivery days in the terms that if it's after 5pm it will get sent out the next day! My product didn't arrive till the Wednesday!

SockShop , Sockshop 06 May 2016 08:42

Many thanks for your recent order and for taking the time to leave your feedback. I'm very sorry to hear that your order was not delivered when expected! We do state on our delivery information page that this service is available Monday to Friday, excluding bank holidays and Christmas. I can see that your order was placed on the Friday evening and because of the recent bank holiday, your order was dispatched the next working day, which was the Tuesday. I can only apologise for the inconvenience caused, and hope that this will not deter you from shopping with us again. Best regards, Tara

Trusted Customer

Tuesday, 12 April 2016

I tried to open an account with them but it would not work and never asked me to set a password so I never received e-mail conformation of my order

SockShop , Sockshop 12 April 2016 13:18

Thank you for your recent order and for your feedback. I'm really sorry to hear of your difficulties when placing your order online. I will forward your comments onto our web team so that we can look into this - thank you for bringing this to our attention! Please know that this is not a regular occurrence with SockShop, and I do hope that this will not deter you from shopping with us again. My apologies for the inconvenience caused. Best regards, Tara

Trusted Customer

Friday, 11 March 2016

Poor delivery on the part of postie. Went to no 11 who were not in so they gave me the ' not delivered' slip. This meant I had to go into Bournemouth to collect. Your package clearly indicated my house number

SockShop , Sockshop 11 March 2016 12:16

Thank you for your recent order and for taking the time to leave your feedback. I'm really sorry to hear that your parcel was not delivered to the correct address and you had to collect your parcel from the delivery office! I understand that this must have been an inconvenience and can only apologise for this. I will certainly forward your comments on. I do hope that you are pleased with your purchase and hope that this will not deter you from shopping with us again. Best regards, Tara

Trusted Customer

Thursday, 03 March 2016

Haven't received my order

SockShop , Sockshop 04 March 2016 09:31

Many thanks for your feedback. I'm very sorry to hear that you have not yet received your order! This was dispatched on 25/2/16 via Royal Mail. UK delivery usually takes 2-3 working days, though we do ask customers to allow up to 7 days in case of postal delays. If you still do not receive this by Monday, please do not hesitate to contact us at contact@sockshop.co.uk and we will certainly be able to resolve the issue. My apologies once again for the delay. Kind regards, Tara

Trusted Customer

Friday, 12 February 2016

on-line service poor. Telephone good. Quick delivery.

SockShop , Sockshop 15 February 2016 10:28

Thank you for your recent order and for taking the time to leave your feedback. I'm very sorry to hear of your disappointment with our online service! We value such feedback highly and I would be grateful of any further comments you may have, if you have the time. I hope it's OK with you but I will also contact you directly about this. My apologies once again and kind regards, Tara

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