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SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

5 Stars 2,785
4 Stars 245
3 Stars 64
2 Stars 27
1 Star 85
4.75/5
Independent Feedback based on 3206 verified reviews.
Trusted Customer
Tuesday, 28 April 2015

Duplicate order - system issues

SockShop , Sockshop 29 April 2015 09:56
Many thanks for your feedback and we are sorry about this issue. You are however welcome to return the full duplicate order for a full refund by using the freepost returns label enclosed Zoe
Trusted Customer
Sunday, 26 April 2015

Delivery was incorrect as one pair of socks was missing

SockShop , Sockshop 28 April 2015 10:51
Many thanks for your feedback. I can see that you have been in touch directly with regarding the missing Mens & Ladies 3 Pair Puma Sports Socks In 3 Colours - 38433 and that we have emailed you to let you know the item was sent out yesterday - apologies Zoe
Trusted Customer
Friday, 17 April 2015

Not delivered product as of today! AND HAVE REQUESTED ADVICE ON SAME with NO response?????

SockShop , Sockshop 21 April 2015 09:20
Many thanks for your feedback, I see we have replied to you as you have also responded back to us regarding this matter. The address you entered when you placed the ordered was not correct, we can only use the address as supplied by the customer Zoe
21 April 2015 09:32
Appears error on address occurred when the find address option took over. I never use this option and prefer to trust my own entering but now in a quandary as to how this happened as I never use that option. We visited 2 Croydon Road and we're advised that they have not been in receipt of a package from Sock Shop or addressed to Ken Ross. Aggravated that a pair of socks have caused this much trouble. Am under the impression we are now minus a little over £14.00, no socks and nothing we can do about the situation. So better to leave no comment regarding my experience with Sock Shop and yes the fault lands on my head for not re-check in address input.
Trusted Customer
Thursday, 16 April 2015

I have not received my order yet, so I don't know what the service is like. At the moment, I would say it is slow.

SockShop , Sockshop 17 April 2015 09:26
Many thanks for your feedback, I see you have already been in touch with us via email Zoe
Trusted Customer
Monday, 13 April 2015

My delivery was left outside my front door - anyone could have stolen it!!!

SockShop , Sockshop 13 April 2015 10:44
Many thanks for your feedback and I am sorry to hear this. Your order will have been delivered by your normal pot guy so I am sorry this has happened. I would maybe (if you get chance) speak to him to request this does not happen again Zoe
Trusted Customer
Monday, 06 April 2015

Not yet received my socks - you are a little premature.

SockShop , Sockshop 08 April 2015 10:13
Many thanks for your feedback and I am sorry to hear that your order has not yet arrived. I can assure you this was sent out on 30/3/15, we do ask that you allow 7 days maximum for delivery (taking into account the recent bank holiday) if the order has not arrived by tomorrow please email me directly on contact@sockshop.co.uk and I can help resolve this for you Zoe
Trusted Customer
Wednesday, 01 April 2015

I was sent the wrong socks first time which was very annoying especially as I will have to pay postage to return them . I had to reorder not exchange due to me needing them quickly .. The next order was correct and I am very pleased with them

SockShop , Sockshop 02 April 2015 15:41
Many thanks for your feedback and I am sorry to hear this. To return the incorrect item to us, p[lease use the freepost address label located at the bottom right of the invoice that was enclosed with your order. Once again sorry for the inconvenience caused Zoe
Trusted Customer
Tuesday, 17 March 2015

Didnt have what i ordered in stock, so removed it from the order and refunded me. Now if i want to replace that item, i have to place another order and pay for postage. Should have had the decency to call me and discuss possible other products to swap it for instead. dissapointed.

SockShop , Sockshop 17 March 2015 09:25
Many thanks for your feedback and I am sorry to hear this. If you are placing another order for the 1 item you wish to replace please email me directly on contact@sockshop.co.uk quoting your new order reference (for this 1 item) and I can look at refunding your postage for you Zoe
Trusted Customer
Sunday, 15 March 2015

unfortunately its now the 15th I ordered on the 8th and still have not received them! Compared to other suppliers this service is pretty poor.

SockShop , Sockshop 17 March 2015 09:23
Many thanks for your feedback and I am sorry to hear this. I can see from our system that your order was sent out on 9.3.2015 and should really have arrived by now. If you can please email me directly on contact@sockshop.co.uk stating your order number and reconfirming your full address, I can look at re-sending this order for you (subject to stock) Zoe
Trusted Customer
Thursday, 05 March 2015

Still waiting for delivery :(

SockShop , Sockshop 12 March 2015 10:00
Many thanks for your feedback and I am sorry to hear this. I can see from the system that your order was sent out on 26/2/15 and should have arrived by now. If you can please contact me on contact@sockshop.co.uk re-confirming your full delivery address, we can look at sending this out again for you (subject to stock) Dont forget to quote your order reference also Zoe
Trusted Customer
Thursday, 05 March 2015

I ordered socks on 2/2/15 and 28/2/15 and they still have yet to arrive!

SockShop , Sockshop 05 March 2015 09:28
Many thanks for your feedback and I am sorry to hear your order has not yet arrived. I can see this was sent out on 25/2/15 and should have arrived by now. If you wish us to look at re-sending your order (subject to stock) please email me directly on contact@sockshop.co.uk and reconfirm your full delivery address Zoe
Trusted Customer
Monday, 02 March 2015

I am still awaiting delivery!

SockShop , Sockshop 02 March 2015 12:16
Many thanks for feedback and I am sorry to hear that your order has yet to arrive. I can confirm this was sent out on 23/2/15. If you would like us to look at sending your order out again (subject to stock) please email me directly on contact@ruia.co.uk reconfirming your full address, so I can look into doing this for you Zoe
Trusted Customer
Saturday, 14 February 2015

Took four days longer than quoted

SockShop , Sockshop 23 February 2015 17:25
Many thanks for your feedback, delivery dates given are just estimations these are in no way guaranteed unless you use next day delivery. I am sorry to also hear about the fault with the SockShop Pain Bamboo socks you recently purchased, if you can please email me directly on contact@sockshop.co.uk quoting your order number and whether you wish for a refund or a replacement item (subject to stock) Zoe
Trusted Customer
Monday, 26 January 2015

I returned an item and asked for an exchange but only got a refund.

SockShop , Sockshop 28 January 2015 10:36
Many thanks for your feedback, we have been in contact regarding this issue and all is now resolved - apologies Zoe
Trusted Customer
Monday, 26 January 2015

I wanted gentle grip socks - instead I got normal elasticated ones

SockShop , Sockshop 28 January 2015 10:27
Many thanks for your feedback regarding the J Alex Swift Socks you recently purchased. If these are not as per our website then please feel free to return these to us for either a refund or a replacement Zoe
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