SOCKSHOP Feefo Reviews

We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5
Independent Feedback based on 3189 verified reviews.
Trusted Customer
Saturday, 28 February 2026

Things were delivered as usual in the time expected.

Trusted Customer
Monday, 02 March 2026

Posted promptly and good packaging

Trusted Customer
Monday, 02 March 2026

Service was good, order dispatched quick and feedback easy to deliver

Glen Marriott
Monday, 02 March 2026

Never received my order, as they never even despatched it to Royal mail like they said. Avoid!

Glen Marriott 04 March 2026 06:59
Rebecca , Sockshop 20 March 2026 14:44
Hello, I am sorry to hear this. Please contact us using the link below and we can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Friday, 06 March 2026

Haven’t heard anything from them

Rebecca , Sockshop 20 March 2026 14:33
Hello, Thanks for your feedback. I am sorry you have had issues with your order. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Sunday, 08 March 2026

Prompt delivery but unhappy they changed the product

Rebecca , Sockshop 20 March 2026 14:29
Hello, Thank you for your feedback. We're sorry to hear the socks didn’t meet your expectations, particularly in terms of fit and feel. Bamboo yarn is naturally softer and finer than traditional cotton, which can result in a thinner, more lightweight finish, and this may explain the difference you’ve noticed compared to previous pairs. We understand your disappointment, especially after purchasing multiple pairs, and appreciate you taking the time to share your experience. Your comments have been noted for review. Kind regards, SOCKSHOP
Trusted Customer
Monday, 09 March 2026

I will be complaining so I will see the response

Rebecca , Sockshop 20 March 2026 14:28
Hello, Thanks for the feedback. I am sorry to hear you aren't happy with your purchase. Please contact our customer service department where they can help further: https://www.sockshop.co.uk/pages/customer_services/customer_information/contact_us Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 11 March 2026

Excellent service but unfortunately the product wasn’t suitable.

Trusted Customer
Saturday, 14 March 2026

My order hasn’t arrived . I have contacted support twice and no refund

Rebecca , Sockshop 20 March 2026 14:23
Hello, I am sorry that you had issues receiving this order. I can see that my colleague has now resolved this for you. Apologies, SOCKSHOP
Trusted Customer
Monday, 16 March 2026

Very fast delivery.

Trusted Customer
Wednesday, 18 March 2026

See last response. In previous attempt at purchase I wanted to remove some socks from my basket but could not do so. The chatbot just kept saying that it could. I could not find any other help so had to abandon the purchase altogether.

Rebecca , Sockshop 20 March 2026 14:19
Hello, I am sorry to hear you had issues removing items from the basket. When you press the basket, there should be a little bin icon in the bottom right, below the price. Our chat service is not run by bots, so if ask them to escalate this issue this it will then be passed onto the team to look into further. Apologies, SOCKSHOP
Margaret Hutchison
Friday, 20 March 2026

Arrived very quickly. Kept updated on delivery date and time. Arrived well packaged and with no damage

Hilary
Friday, 20 March 2026

Arrive in a timely fashion

Kaye
Friday, 20 March 2026

I recently had an issue with some socks I’d only had a short time. I contacted sock shop customer service and they sent me a replacement pair within a few days! Everything from the sock shop is delivered quickly.

Trusted Customer
Friday, 20 March 2026

Nice to see them using the post office. Quick and speedy delivery

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