Reviews : SockShop

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We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.75/5

Independent Feedback based on 3206 verified reviews.

Trusted Customer

Wednesday, 19 February 2014

The socks have not arrived yet still waiting for royal snail mail to deliver very unusual for you as previous orders have always arrived withing two days .

SockShop , Sockshop 19 February 2014 14:56

Thank you for getting in touch about this matter. I am very sorry to hear that there has been a slight delay. Your order was picked, packed and dispatched on the same day as it was ordered. My colleague Zoe will pop you across an email to rectify this matter. Best wishes, Cassie

Trusted Customer

Wednesday, 12 February 2014

This mark is qualified as I have not received the order yet; possibly, due to flooding and rail problems around Exeter and Somerset, etc.

SockShop , Sockshop 13 February 2014 22:57

Many thanks for this feedback. This is most disappointing and I can understand your frustration here. My deepest apologies for this. Our delivery is normally very swift, so I am very sorry that this is not the case here. My colleague Zoe will email you to rectify this matter. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Tuesday, 28 January 2014

sending me this form when my purchase hasn't even arrived. should think more about your customer servicve than your reviews.

SockShop , Sockshop 31 January 2014 13:56

Many thanks for this feedback. This is most disappointing and I can understand your frustration here. Your SockShop review email was automatically sent around a week after purchase as we would have not only expected your order to be with you by now but also we would have hoped that you would have been able to try the items out. My deepest apologies for this. Our delivery is normally very swift, so I am very sorry that this is not the case here. My colleague Zoe will email you to rectify this matter. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Saturday, 28 December 2013

I HAVEN'T RECEIVED MY SOCKS YET

SockShop , Sockshop 24 January 2014 15:40

Varley, Thank you for getting in touch about this here. I am very sorry to hear that there was a delay. My colleague Zoe has sent you an email about this matter. We hope that you have now received your items and love your socks. If you haven't then please reply to our email or drop us an email to contact@sockshop.co.uk. Best wishes, Cassie

Trusted Customer

Monday, 30 December 2013

Did not arrive before Christmas Inspite of paying for next day delivery

SockShop , Sockshop 24 January 2014 15:34

Thank you for letting us know about this disappointing matter. Your order was dispatch the same day as you ordered it and sent by Royal Mail Special Next Day delivery which is normally extremely reliable. Because the order did not arrive the next working day I have refunded you the difference in postage cost for this service. We hope you loved the socks ordered. Best wishes, Cassie

Trusted Customer

Monday, 13 January 2014

Poor is an unfair rate but it's to make my disappointment obvious. I ordered Elle socks in the autumn which were posted to me in France. When I ordered some more I was told Elle has stopped delivering to France. I've had my order sent to an address in the UK where I can collect them - but it's very frustrating when we're supposed to be in an open european market.

SockShop , Sockshop 22 January 2014 16:10

Many thanks for leaving your feedback about your SockShop experience. I am extremely sorry to hear of this disappointment and can absolutely understand your frustration. Unfortunately, Elle UK Ltd. can only supply Elle socks and legwear in the UK & EIRE. Therefore any Elle items ordered for delivery outside these countries will not be included - they will be immediately refunded. We sincerely apologise for this. Best wishes, Cassie

Trusted Customer

Monday, 06 January 2014

wrong color of socks received and not the colors I had ordered disappointed in the service, this was the first time I have ordered from the internet and will be the last goodbye sockshop.

SockShop , Sockshop 22 January 2014 15:27

Thank you for taking the time to leave us feedback. I am extremely sorry to hear you received the wrong coloured socks. This is very disappointing. I can confirm that this was human error and a picking mistake, which is incredibly rare for us. I believe you have been in touch with my colleague about this, however, if you do wish to return the incorrect items to exchange for the correct items please just pop them in the post to us using the UK Freepost returns label. We really hope that you re-consider and perhaps think of us again when your sock drawer needs re-filling. Best wishes, Cassie

Trusted Customer

Wednesday, 22 January 2014

The box should have been left in the porch(as has been done before), but I had to go to the post office 2 miles away to collect, pay for parking, they had lost the box in the warehouse and took quite some time to find it. Very inconvenient.

SockShop , Sockshop 22 January 2014 15:07

Many thanks for your feedback, it is incredibly important that we hear exactly how our customers found their SockShop experience and I am very sorry to hear of this disappointment. Most of our parcels, sent standard delivery, are dispatched by Royal Mail so will be posted through the letterbox, however, if they do not fit then the postman will check for any extra delivery information added to the order, see if there is a safe place to leave the parcel or return it to the local post office. We do give our customers the option to add extra delivery information to their orders but I can see that this was not used in this case. I sincerely apologize for any inconvenience caused and hope that this has not ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Tuesday, 24 December 2013

Having paid extra for next day delivery, I was disappointed that the product took two days to arrive because a 48hr label had been attached to the parcel. However, I was pleased to receive an apology and a refund.

SockShop , Sockshop 02 January 2014 18:06

Thank you for your feedback. This is most disappointing. This was human error and we sincerely apologise for this extremely rare mistake. I believe my colleague Zoe has been in touch and has refunded the extra cost for this service. Best wishes, Cassie

Trusted Customer

Wednesday, 18 December 2013

Generally I like Sock shop and the variety of products but on this occasion was disappointed with damaged goods and small sizing.

SockShop , Sockshop 24 December 2013 11:14

Thank you for this feedback, and I am very sorry to hear of this disappointment. We only like to delight our customers so this is most upsetting. I can see that you have returned two items and been refunded. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Friday, 15 November 2013

Have not yet received my order.

SockShop , Sockshop 05 December 2013 18:34

Thank you for your feedback, I am very sorry to hear that you have not received your order yet. This is most disappointing and unusual. I have looked up your order and can see that you have been in correspondence with my colleague Zoe and she has resent your order to you. We hope you enjoy your items on receipt and my deepest apologies for this matter, we hope that this has not ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Wednesday, 04 December 2013

as yet I have not eceived the socks I ordered

SockShop , Sockshop 05 December 2013 17:51

Thank you for the feedback and I am extremely sorry to hear of this disappointment. I have spoken to Zoe, my colleague who deals with our customer emails, and I believe you have been in touch and have now received your order. Very sorry for the delay, I can assure you that this is not the norm and that our orders normally arrive swiftly, please take a look at our positive feedback to see how many orders arrive quickly. We hope you love your socks and that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Wednesday, 04 December 2013

Average - no worse - no better

SockShop , Sockshop 05 December 2013 17:35

Thank you for taking the time to leave us feedback, it is extremely important to hear what our customers think, good or bad. We are extremely disappointed to hear that you felt our service was average and give us a poor rating. Is there anywhere specific that you felt our service could be better, we would love to know so that we can constantly improve what we do. Very sorry that you were not impressed and hope that you think of us next time you need to top up your sock drawer and that this time we get it right. Best wishes, Cassie

Trusted Customer

Friday, 18 October 2013

Easy to order online, and helpful regarding my complaints about the poor quality of the socks. But despite this, a disappointing first shop with SockShop due to the quality of the socks.

SockShop , Sockshop 09 November 2013 16:45

Thank you for your feedback and my deepest apologies for this disappointment. I have looked up your order and can see that you have returned the socks that were too big for a refund. I really hope that you are enjoying the rest of your order and that you think of us again next time you are looking to stock up your sock drawer. Best wishes, Cassie

Trusted Customer

Wednesday, 23 October 2013

I had faulty goods delivered, have contacted them on 3 occasions and no contact back from them.

SockShop , Sockshop 24 October 2013 13:52

Many thanks for your comments and my apologies for this matter. I have contacted my colleague Zoe who deals with all the emails into SockShop and she has no record of any email from you, so my deepest apologies for the trouble. I am pleased that you managed to connect with us here. I am sorry if you received a faulty item and of course we would love to rectify this matter. Returning an item is very simple at SockShop, please fill out the returns form and pop in the post using the UK freepost returns label, we will then refund or exchange for you. Best wishes, Cassie

28 October 2013 17:15

Again, I have emailed and contacted via your website to no avail, so resort to here. I wish to have one pair of the boxer shorts replaced (faulty seam) but do not wish to return both as they were a 2 pack box set. How do I go about returning them and obtaining a replacement pair? Its the Jeff Banks, not the Dare To Wear ones. Thanks, Craig

28 October 2013 17:15

SockShop , Sockshop 09 November 2013 16:40

This is no problem. Sorry that we don't seem to be getting your correspondence. I have looked up your order and can see that you have returned the boxers and a new replacement pack has been sent out to you. We hope that this has rectified this matter and apologize that you received a faulty pair. Best wishes, Cassie

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