Reviews : SockShop

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We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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Showing reviews from the last 12 months

4.74/5

Independent Feedback based on 2991 verified reviews.

Trusted Customer

Sunday, 23 February 2014

My socks were a completely different colour from the ones shown on your web site. I have returned them with a request for either a refund or to be sent the correct colour and, as yet, have heard nothing.

SockShop , Sockshop 24 February 2014 17:36

Thank you very much for letting us know your thoughts on our ladies SockShop colours single cotton rich socks, I am very sorry to hear that the colour received was not what was expected. These socks are a lyons blue. It is incredibly important to us to make sure our products are represented as accurately as possible however sometimes colours can differ between internet browsers. Yes, please return and we can review the products you received and rectify this matter. Best wishes, Cassie

Trusted Customer

Tuesday, 18 February 2014

I would have been happy with my purchase, had I not seen the exact same product in Wickes DIY shop the day after they arrived for approximately half the price!!

SockShop , Sockshop 21 February 2014 13:54

Thank you for your feedback and making us aware of this matter. I have spoken with our wholesale team and I am not sure that we sell the exact same slipper sock style to Wickes, however, our standard Heat Holders socks are stocked so this might be what you saw. I am sorry in the price difference. We give recommended retail prices to retailers, however, they can of course sell at whatever price they wish. We just ensure that the price of our Heat Holders socks is fair. Please, by all means, do return them to us if you are at all unhappy and we will be happy to credit you for them. Thank you for highlighting this matter to us. Best wishes, Cassie

Trusted Customer

Wednesday, 19 February 2014

The socks have not arrived yet still waiting for royal snail mail to deliver very unusual for you as previous orders have always arrived withing two days .

SockShop , Sockshop 19 February 2014 14:56

Thank you for getting in touch about this matter. I am very sorry to hear that there has been a slight delay. Your order was picked, packed and dispatched on the same day as it was ordered. My colleague Zoe will pop you across an email to rectify this matter. Best wishes, Cassie

Trusted Customer

Wednesday, 12 February 2014

This mark is qualified as I have not received the order yet; possibly, due to flooding and rail problems around Exeter and Somerset, etc.

SockShop , Sockshop 13 February 2014 22:57

Many thanks for this feedback. This is most disappointing and I can understand your frustration here. My deepest apologies for this. Our delivery is normally very swift, so I am very sorry that this is not the case here. My colleague Zoe will email you to rectify this matter. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Tuesday, 28 January 2014

sending me this form when my purchase hasn't even arrived. should think more about your customer servicve than your reviews.

SockShop , Sockshop 31 January 2014 13:56

Many thanks for this feedback. This is most disappointing and I can understand your frustration here. Your SockShop review email was automatically sent around a week after purchase as we would have not only expected your order to be with you by now but also we would have hoped that you would have been able to try the items out. My deepest apologies for this. Our delivery is normally very swift, so I am very sorry that this is not the case here. My colleague Zoe will email you to rectify this matter. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Saturday, 28 December 2013

I HAVEN'T RECEIVED MY SOCKS YET

SockShop , Sockshop 24 January 2014 15:40

Varley, Thank you for getting in touch about this here. I am very sorry to hear that there was a delay. My colleague Zoe has sent you an email about this matter. We hope that you have now received your items and love your socks. If you haven't then please reply to our email or drop us an email to contact@sockshop.co.uk. Best wishes, Cassie

Trusted Customer

Monday, 30 December 2013

Did not arrive before Christmas Inspite of paying for next day delivery

SockShop , Sockshop 24 January 2014 15:34

Thank you for letting us know about this disappointing matter. Your order was dispatch the same day as you ordered it and sent by Royal Mail Special Next Day delivery which is normally extremely reliable. Because the order did not arrive the next working day I have refunded you the difference in postage cost for this service. We hope you loved the socks ordered. Best wishes, Cassie

Trusted Customer

Monday, 13 January 2014

Poor is an unfair rate but it's to make my disappointment obvious. I ordered Elle socks in the autumn which were posted to me in France. When I ordered some more I was told Elle has stopped delivering to France. I've had my order sent to an address in the UK where I can collect them - but it's very frustrating when we're supposed to be in an open european market.

SockShop , Sockshop 22 January 2014 16:10

Many thanks for leaving your feedback about your SockShop experience. I am extremely sorry to hear of this disappointment and can absolutely understand your frustration. Unfortunately, Elle UK Ltd. can only supply Elle socks and legwear in the UK & EIRE. Therefore any Elle items ordered for delivery outside these countries will not be included - they will be immediately refunded. We sincerely apologise for this. Best wishes, Cassie

Trusted Customer

Monday, 06 January 2014

wrong color of socks received and not the colors I had ordered disappointed in the service, this was the first time I have ordered from the internet and will be the last goodbye sockshop.

SockShop , Sockshop 22 January 2014 15:27

Thank you for taking the time to leave us feedback. I am extremely sorry to hear you received the wrong coloured socks. This is very disappointing. I can confirm that this was human error and a picking mistake, which is incredibly rare for us. I believe you have been in touch with my colleague about this, however, if you do wish to return the incorrect items to exchange for the correct items please just pop them in the post to us using the UK Freepost returns label. We really hope that you re-consider and perhaps think of us again when your sock drawer needs re-filling. Best wishes, Cassie

Trusted Customer

Wednesday, 22 January 2014

The box should have been left in the porch(as has been done before), but I had to go to the post office 2 miles away to collect, pay for parking, they had lost the box in the warehouse and took quite some time to find it. Very inconvenient.

SockShop , Sockshop 22 January 2014 15:07

Many thanks for your feedback, it is incredibly important that we hear exactly how our customers found their SockShop experience and I am very sorry to hear of this disappointment. Most of our parcels, sent standard delivery, are dispatched by Royal Mail so will be posted through the letterbox, however, if they do not fit then the postman will check for any extra delivery information added to the order, see if there is a safe place to leave the parcel or return it to the local post office. We do give our customers the option to add extra delivery information to their orders but I can see that this was not used in this case. I sincerely apologize for any inconvenience caused and hope that this has not ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Tuesday, 24 December 2013

Having paid extra for next day delivery, I was disappointed that the product took two days to arrive because a 48hr label had been attached to the parcel. However, I was pleased to receive an apology and a refund.

SockShop , Sockshop 02 January 2014 18:06

Thank you for your feedback. This is most disappointing. This was human error and we sincerely apologise for this extremely rare mistake. I believe my colleague Zoe has been in touch and has refunded the extra cost for this service. Best wishes, Cassie

Trusted Customer

Wednesday, 18 December 2013

Generally I like Sock shop and the variety of products but on this occasion was disappointed with damaged goods and small sizing.

SockShop , Sockshop 24 December 2013 11:14

Thank you for this feedback, and I am very sorry to hear of this disappointment. We only like to delight our customers so this is most upsetting. I can see that you have returned two items and been refunded. We hope that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Friday, 15 November 2013

Have not yet received my order.

SockShop , Sockshop 05 December 2013 18:34

Thank you for your feedback, I am very sorry to hear that you have not received your order yet. This is most disappointing and unusual. I have looked up your order and can see that you have been in correspondence with my colleague Zoe and she has resent your order to you. We hope you enjoy your items on receipt and my deepest apologies for this matter, we hope that this has not ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Wednesday, 04 December 2013

as yet I have not eceived the socks I ordered

SockShop , Sockshop 05 December 2013 17:51

Thank you for the feedback and I am extremely sorry to hear of this disappointment. I have spoken to Zoe, my colleague who deals with our customer emails, and I believe you have been in touch and have now received your order. Very sorry for the delay, I can assure you that this is not the norm and that our orders normally arrive swiftly, please take a look at our positive feedback to see how many orders arrive quickly. We hope you love your socks and that this hasn't ruined your SockShop experience too much. Best wishes, Cassie

Trusted Customer

Wednesday, 04 December 2013

Average - no worse - no better

SockShop , Sockshop 05 December 2013 17:35

Thank you for taking the time to leave us feedback, it is extremely important to hear what our customers think, good or bad. We are extremely disappointed to hear that you felt our service was average and give us a poor rating. Is there anywhere specific that you felt our service could be better, we would love to know so that we can constantly improve what we do. Very sorry that you were not impressed and hope that you think of us next time you need to top up your sock drawer and that this time we get it right. Best wishes, Cassie

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