SOCKSHOP Feefo Reviews

Bad, pity there isn't a minus option. An alternative and unsuitable product replaced the one ordered, wthout any notification or option to cancell, and will be sent back, a waste of time.

Service was fine, paid extra for next day delivery. Delivered on time. That's where the complements end. Avoid socks from here. Given 1 star, read my review.

I have left those details in the review. If by service you mean delivery, it's woeful !!

Slow to deliver is all I can say atm. Other items ordered the same week arrived within a day or 2

Placed order, took my money , got an email about shipping, email says they do not ship to my area, no other information given. Very poor customer relations.

Jamie in customer services online very unhelpful

I ordered some socks and paid extra for next day delivery. A week later I am still waiting. I tried to chase them after 24 hours to be told there was nothing they could do and I had to wait as Royal Mail had messed up. Still no socks or refund for shipping

Still haven’t received order, appears lost and have been told to wait a while longer.

Did not receive the socks???? I was charged though. Bummer!

I haven't received my items, not received an email from sockshop to say they been returned due to not having correct address. However I did contact the chat on website to confirm my address within 2 mins as I noticed that there was no door number. I still have no idea what is happening with my order. Can I please get a refund

Poor customer service if you have a problem

Poor Dear Support Team ( Cindy) I have contacted you twice and still have not received the PayPal refund agreeded with Zoe. Please can you let me know when this is fulfilled?. Ref the photo of items received and receipt attached. image0.jpeg I’m a new customer and feel let down by this! Regards Derrick Wiltshire

I bought these socks in a 6.5-8.5 for my 3 year old as my 6 year old has the 9-12. I received some 9-12 despite ordering the smaller size but noticed both sizes of socks are exactly the same size anyway and there’s no way they will fit my smallest daughter. Got in touch with someone on chat who said I would be emailed about this but still haven’t heard anything. Poor product and customer service

sent the wrong socks didnt resolve the matter Just tried to use the returns procedure - too complicated. had enough of jumping through hoops to return It's ridiculous when all they really need to do is give me the address to send it to instead of involving the royal mail and their complex procedure and extra charges - In future I will not use sock shop I will wear these socks that I don't want and never use them again BYE BYE

Disgraceful. Don’t make and official complaint on their misleading advertising because I don’t want to waste my time!