SOCKSHOP Feefo Reviews

Diabolical, no cancel order option, no refund, no item received, no helpline answered or email returned, and they still have my money. Raised a PayPal dispute to which the seller hasn't responded to either. Furious, frustrated and what a waste of my time, not to mention the Christmas present that didn't arrive.

Ur automated services are *****, ur chatbot is rubbish.. I WILL NOT BE USING U OR ANY ASSOCIATED COMPANY AGAIN! IF ASKED I WILL SAY YOUR RUBBISH

I still haven’t received them yet!!!! Where are they????

Awful as described in previous comment.

Dreadful as I never received goods. Order 10056489

Socks haven't arrived

They're wasn't any customer service.

Terrible experience. I have not tried on the socks as they never arrived. 2 minutes after placing the order I emailed to correct the address - well within their 1 hour window. This was not actioned and my socks are now at an inaccessible address. I emailed to request a new pair and they never replied.

Awful. Initial order was wrong Live Chat didn’t cover what I needed No free gift (as advertised) No hint of apology Not good Sock Shop The Preston sock is great, however my experience of buying from Sock Shop was sadly not. First of all, the initial order was wrong. I received socks I hadn’t ordered. I tried phoning but no one to talk to (the Live Chat didn’t have the corresponding category for my comment). The returns process was okay, but still a faff going to post office etc. I did receive the correct item five days later but no hint of apology. The whole experience felt quite shallow. Would I recommend SockShop? No. Lastly, I signed up as a first time customer to receive 10% off plus a free gift - the discount was provided at checkout but no sign of free gift. In summary, paid a premium for decent Burlington socks, but let down by supplier.

Bad, I did not receive my order. I purchased online over 2 weeks ago , not mentioning the fact that I paied a significantly and surprisingly high cost for the delivery to my home. The trucking was showing after 2 weeks that it will be available soon to collect somewhere. For a reason I bought online, as due to disability I can not leave my house. Regardless the trucking anyway is not updated not even showing the collection point. I also paied some tax online to the delivery company, almost 50 pounds, beside paying a high cost for the delivery, and obviously I bought not only one item, the purchase itself was also a significant amount. Overall I am very angry right now because where is my purchase or money? Lost, and noone is sorting it out.

I wanted to use the 2 pairs for £10 offer but accidentally only ordered 1 set. I asked if another pack could be sent but was brusquely told I should return the 1st pack and reorder. In that case I would have paid 3 lots of postage, costing more than the socks. Thanks for the excellent customer service

The quality of the service has left me not wanting to use Sockshop again. Sockshop sent me an email and invoice stating I owed more money then I'd actually spent. When contacted, the company was unsympathetic, merely acted like I'd caused them an inconvenience. Such a shame, as the products are good but service leaves a lot to be desired.

Absolute rubbish customer service. Website did not offer a place for me to add a delivery address and just sent to address on Google pay which was incorrect. Even though I messaged and emailed immediately, well within the one hour stated, was still sent to incorrect address. After multiple emails was left with ' maybe current occupier will return' great help, not. Will never use this company again!!

Website description was wrong. Sock composition not as advertised.

Poor customer service when I had a faulty product.